Media Tracking
In scope of Service Procurement Auction, media monitoring service is purchased from media monitoring agency. IMM has access to newspaper, magazines, radio channels and news portals that broadcast on national and local media by means of media monitoring agencies on electronic medium. There is also a Video Recording centre tracking and recording 14 TV channels which was established by IMM for records desired urgently.
Table 50
Resource. Department of Media and Public Relations, 2013
Media racking Service, 2013
Press bulletin which has digital news archiving feature is presented to the internal usage by newspaper clipping service.
According to this; national and local printed media news such as newspapers, magazines and internet news about Metropolitan Municipality and its affiliates and companies and district mayoralties are received from subscribed agency periodically and after the control of official personnel, they are represented to the unit managers on digital environment via daily electronic mail.
PHOTOGRAPH ARCHIVE DATA
Definitions
Number(Item)
2009 2010 2011 2012 2013
Photograph Card
Publishing 2.878 1.505 1.195 1.309 2630
CD 326 196 203 181 113
DVD 130 28 45 52 74
Digital Take Out 35.088 35.799 39.701 43.595 53.263
Negative Scanning
16.357 24.648 104.088 179.036 126.136
NATIONAL AND LOCAL PRINTED PRESS News
Source
Number of News (Item)
2009 2010 2011 2012 2013
Newspaper 92.468 99.423 121.661 162.759 183.612
Weekly
Magazine 636 525 835 1.127 1258
Monthly Magazine
294 226 298 294 295
Press Bulletin
44.017 56.960 58.505 56.673 179.934
PRINT WORKS ACTIVITIES Definitions
Number (Item)
2009 2010 2011 2012 2013
Book and
Booklet 99.410 104.184 67.082 131.762 521.091
Brochure 312.500 225.800 161.835 162.043 1.583.725
Poster 15.050 31.395 11.500 31.940 210.337
Printed Document 991.473 1.871.545 458.602 1.726.807 2.555.371 Printed Document
Volume 71.254 231.330 36.709 173.897 201.555
Table 52
Table 51
Newspaper Clipping Service, 2013
Print Works
Resource. Department of Media and Public Relations, 2013
Print works for documents such as receipts, legal instruments, account books, brochures, banners, invitations, booklets including works of typesetting, offset, printing and binding etc.
are performed for all departments under IMM.
Table 53
Photography Archive
Resource. Department of Media and Public Relations, 2013
In the photography unit, photography printing and taking requests of Presidency programs and units connected to Presidency are performed.
All photographs are classified and archived orderly. In 2006, photography system was moved into digital system. Further, older archive photographs of the Institution are scanned with negatives and transferred into digital environment.
Photography Archive Services, 2013
Resource. Department of Media and Public Relations, 2013
Book Publishing and Distribution
Various books that reflect the cultural and historical features of Istanbul and books about the history of Metropolitan Municipality are published. In 2013 activity period, the book titled “İstanbul Şehremâneti Mecmuası Endeksi” which discusses the Istanbul Şehremaneti Magazine which was published by Istanbul Municipality between the years 1923-1942 and which is one of the first periodical magazines that deal with the local administration and town planning was published. All issues of the magazine which are scanned onto electronic environment are added to the book as a DVD. In addition to this, design and publishing preparations of the book titled “Bilinmeyen Istanbul” (Unknown Istanbul) which displays the unknown parts of Istanbul from different angle and was prepared by photographer Orhan Cem Çetin.
Publication published by our presidency and also purchased publication are distributed freely to IMM protocol, higher education institutions, district governorships and mufti offices, associations and institutions, non governmental institutions, district mayoralties, various press institutions, national education, health, security offices and to interested people upon their request.
IMM Web TV
Istanbul Metropolitan Municipality as a local administration is a friendly organization for the sake of its activities. It renders services closely to people in daily life. It needs to announce the services it has rendered to citizens in the most efficient way. In today’s world, internet usage has increased significantly.
In this respect, IstWeb TV which was established by Istanbul Metropolitan Municipality is the first city television of Turkey and world. IstWeb TV only broadcasts on web address www.istweb.tv provides services on LCD screens installed on avenues, squares, bus and tram stops, metro stations, ports, culture and congress centres, social facilities, hotels, shopping centers, public institutions, ISKI and IGDAS cash desks and on the internet. It can also be followed from mobile applications, iPad, iPhone and android operating systems all over the world.
render participative municipal services through the discussion platform it creates.
• Broadcasting via internet ensures that IMM web TV can be watched all around the world. Thus it contributes to the publicity of Istanbul and its tourism potential. Since the broadcasting can reach the large masses, it attracts attention of advertisers, and IMM web TV gets a position where it can finance itself with its own advertisement revenues in this regard.
İstWeb TV Studio, 2013
With IstWeb TV service which broadcasts on line 24 hours with HD quality from hundreds of point of Istanbul;
• Traffic images of Istanbul are broadcasted instantly via IMM web TV. Information on weather forecast and road conditions is transmitted via IMM web TV. An important service is rendered through broadcasting images obtained from traffic cameras in this regard.
• Citizens are informed and warned about natural disasters
IMM Traffic Radio
IstWeb TV Direction Room, 2013
and especially regarding earthquakes.
• Citizens are informed about historical and cultural prosperity of Istanbul, about restoration works for artefacts and its natural beauties.
• Announcements for cultural events, activities of Municipal Theatres and other events are made for citizens via web service.
• Goods and service procurement tenders of the Municipality are available for access of all citizens via IMM web TV service. Citizens can see whether the resources are used properly and efficiently in this way. IMM web TV contributes to participative and transparent IMM.
• Opening ceremonies for any kind of facilities built by the Municipality as well as events of the Mayor of Istanbul Metropolitan Municipality are broadcasted on IMM web TV. It also ensures to announce the projects to the public and to
IMM Traffic Radio was established by Istanbul Metropolitan Municipality in order to inform the citizens in the fastest, most reliable and most accurate fashion in regard to the traffic status of Istanbul. Residents of Istanbul will be able to receive the road information of Istanbul instantaneously, and closely follow the agenda of Turkey and the World at the same time while listening to the IMM Traffic Radio.
IMM Traffic Radio, 2013
153 UNITS WITHIN THE CALL CENTER
ALO 153-2 (Women and Family Health.) ALO 153-3 (Handicapped Services.)
Software completed, central is in progress
Central is completed, software is in progress Environment Protection
Traffic Control Centre
Central is completed, operation is in progress Women Coordination
Public Relations
For rendering services for citizens living in Istanbul in a more efficient way of quality, Public Relations Management activities are conducted through realizing “Integrated Call Center Project”, extending IMM Working Areas Communication Points and speeding up social media activities.
White Desk
Solutions are created through evaluating all requests, complaints and satisfaction statements submitted to the municipality according to 24/7 service principle in Istanbul thanks to White Desk service. New, efficient and solution facilitating communication channels are created and R&D activities are maintained through following developing technologies and information world for ensuring citizens living in Istanbul to reach the Municipality within the shortest way and time.
White Desk continues its activities as two units including,
• 153 Hotline call centre,
• White Desk solution team.
Table 54 Metropolitan Municipality to citizens from one center (152 Operation Center).
In this study, main objective is to increase the service efficiency by providing citizens have service 24/7 from “single contact point” on subjects related with the municipality.
The number of phones operating in 153 Call Center as of 2013 is 22 (static) and call center personnel number is (agent) 160.
At the end of 2013, the names of the units taken within 153 in respect the “Integrated Call Center” Project are given below.
Briefing meetings on the other units to be taken within the scope of 153 still continue.
Resource. Department of Media and Public Relations, 2013
Application methods of White Desk are constantly increasing in parallel with the increase in developing technologic opportunities, number of service units and their quality and in accordance with
Hotline 153 Call Centre Application via fax
Application in White Desk Branch Offices: Aksaray-Üsküdar-Kadıköy- Carnation, White Condolences, Bureau of Muhtars (Head of
Table 55
WHITE DESK APPLICATION DATA
Application Method
Number of White Desk Applications (Item)
2009 2010 2011 2012 2013
Verbal Application 331.186 280.679 481.313 1.445.046 1.450.843
Internet E-mail 53.668 49.713 71.839 81.895 108.321
Hotline 153 Call Centre 40.608 43.119 63.223 90.808 738.217
Communication Points (registered) - - 6.449 11.172 7.782
Other 272 5.160 4.508 5.426
-Mobile Application - - - 5.138 6.904
White Desk Branch Offices (Registered) 6.816 7.737 4.010 4.266 2.062
1530 SMS 192 718 580 893 1.493
Fax 328 287 227 99 58
Mail 475 3 2 5 1
Twitter - - 2 8.094 9.555
White Desk Service Units 53 298 590 4.851 42.172
Total Applications 433.598 387.714 632.743 1.657.693 2.367.408
Total Registered Applications 102.412 107.035 151.430 226.282 459.676
Resolved Applications 102.412 107.035 151.430 222.887 363.579
Rate of Resolution 100% 100% 100% %98 79,09%
Contact Points
Launched by IMM with the motto of “An IMM for every square”, The Contact Points which were established in central and busy squares function in a similar fashion with UMM branch offices and continue to find solutions to the requests and complaints of the citizens through face-to-face communication.
The contact points that aim to promote the activities carried out by Istanbul Metropolitan Municipality, resolve the problems, requests and expectations of people by recording these and inform of the cultural activities of the municipality also render consultancy service for the foreign tourists.
The number of the Contact Points has increased to 17 in 2013, (Kadıköy, Kartal, Beşiktaş, Eminönü, Şişli, Bakırköy, Şirinevler, Üsküdar, Beylikdüzü, Eyüp, Otogar, Aksaray, Atatürk Havaalanı, Taksim Maksem, Sarıyer, Avcılar)
Resource. Department of Press and Public Relations, 2013
Eminönü Contact Point, 2013
Bakırköy Contact Point, 2013
IMM INFORMATION DATA
2009 2010 2011 2012 2013
Number Of
Application (I) 8.878 7.100 6.340 5.971 4.897
WHITE TRAVEL DATA
2009 2010 2011 2012 2013
Number of Group (Item)
82 160 327 1.090 839
Number of People 3.282 6.108 13.295 33.880 31.689
Table 56
Number of Local Visitors People 246.995 353.328 689.637 1.099.709
Number of Foreign Visitors People 97.952 107.891 383.997 416.632
Number of Registered Applications People 5.065 6.623 11.336 15.663
Number of Distributed Materials Item 729.677 930.154 1.473.014 1.921.103
Resource. Department of Press and Public Relations, 2013
White Travel
Within the scope of White Travel, the services and promotion of Metropolitan Municipality are performed on site in company with expert guides. In addition to metropolitan investments, Panorama 1452 and Miniaturk are also included in the travel program.
Travels for university students, foreign students, special groups on specific days, volunteer firefighters, NGOs, foreign delegation etc. are organized. Also upon the requests, Çanakkale travel programs are performed.
As a result of the survey conducted with 6,981 on White Travel, general satisfaction rate was determined as 98%..
While applicants can fill the access to information application form in www.ibb.gov.tr and submit their information requests to our unit; they can also enjoy their rights to information via fax, mailing and through addressing various questions about the activities conducted by Istanbul Metropolitan Municipality during in person applications. Requested information is conveyed to the relevant person via e-mail, fax, mail and on-site investigation methods in line with the incoming request.
The data pertaining to Access to Information in 2013 are as follows.
Table 58
Resource. Department of Press and Public Relations, 2013
Table 57
Access to Information
Promotion Tent Services, 2013
Resource. Department of Press and Public Relations, 2013
"Agenda of World" E-Bulletin
IMM prepares a monthly bulletin regarding its international activities, contacts, cooperation and other common projects and activities for presenting to the relevant authorities through following international city agendas and conveys it to the relevant authorities via the internal and external network established.
In 2013, a weekly e-bulletin called “Foreign Policy Agenda”
including the themes of foreign news, Turkish Foreign Policy, local news around the world and policy analysis has been released.
Istanbul Bulletin in Foreign Press
News published in foreign press about Istanbul is weekly edited, translated and conveyed to the relevant units inside and outside the municipality. This allows for Information Unit which put into service on 01.07.2004 according
to the Governing Regulation of Right to Information Act No 4982 by the Metropolitan Municipality has been continuing to respond to the access to information applications since its opening.
Istanbul Bulletin in Foreign Press, 2013
presenting the perception type and interest level of the world about Istanbul, which claims to be a global centre.
79
Data Type 2009 2010 2011 2012* 2013
Received 2.559 5.257 3.243 6.498 7.562
Processed 1.042 2.564 1.290 2.603 3.096
Invalid 905 809 894 -
-Pending 712 1.884 1.059 59 122
Number of Documents
Referred - - - 3.895 4.465
Processing Time
(Days) 3 2 3 3 3
Istanbul Bulletin
Monthly Istanbul Bulletin has been published since 1994 for the purposes of establishing a mass communication platform in order to announce tenders and similar service procurement and sales procedures to be conducted by Istanbul Metropolitan Municipality and its affiliated bodies to citizens living in Istanbul and to relevant people, to attribute new planned services and projects.
Istanbul Bulletin was published as 900,000 copies in total including 75000 copies for each month in 2013.
applications made to ministries and governorships from the Prime Ministry projects allocation of a telephone number hotline which can be called all around Turkey and utilization of an Information Technologies program. Therefore, users are defined in our municipality and its units (ISKI, IETT, IGDAS) within the framework of program prepared for the purposes of transferring written and verbal applications made by citizens urgently to the relevant public institutions and departments for due actions, responding to such applications within the shortest time, warning the relevant departments in case of any delay, conducting all such procedures in an automation system, receiving statistical reports and supervising such reports from the centre according to the relevant memorandum. Within the scope of this activity, applications submitted to the prime ministry regarding our municipality are evaluated and the applicants are informed accordingly.
Table 59
BIMER DATA (Item)
Istanbul Bulletin, 2013
Metropolitan Family Bulletin
Istanbul Bulletin, 2013
Istanbul Metropolitan Municipality published a monthly in-house bulletin on the internet called “Metropolitan Family”
intended for municipal departments and personnel in order to enable in-house communication, to create a corporate awareness; to give information regarding the personnel interested in the fields of art such as painting, poetry, story and sports and other fields of interest and their works; to give information on personal status of employees such as marriage, birth, death, assignment etc.; to enhance personnel motivation through organizing activities in various fields.
Resource. Department of Press and Public Relations, 2013
*As a result of the change in BİMER program in 2012, “Invalid” applications are not included in the system.
BİMER
İstanbul Bulletin, 2013 Metropolitan Family Bulletin, 2013