ANNUAL REPORT

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ANNUAL

REPORT

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“Istanbul is a summary of our history and civilization.

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Dear

Citizens,

From Mayor

Istanbul, for which we are proud and pleased to serve, is an important city that hosts an important part of social, cultural, and economical activities of our country. It is also a global center of attraction as the meeting point of Asian and European continents.

In this context, the investments and activities in our city make a sensation in the international community and they are followed closely. Our pioneering projects serve a model to different cities. As Istanbul Metropolitan Municipality we are both enjoying the proud and feeling the responsibility of this situation. Therefore, we are continuing our innovative and visionary projects.

Based on the results we have achieved with the knowledge and experiences gained in many years, we are proud to present Our 2013 Annual Report to our people and valuable assembly members.

Our projects contributed to Istanbul's quality as a world city. In addition to being a touristic center, it is now a model center of industry, culture and arts with humane living spaces - and it continues its rise towards this ideal.

We made TRY 60 billion investment since the day we have taken the office. We offered our services by increasing budget figures year by year. With the same endeavor we also enhanced our expense budget to TRY 8.6 billion for year 2013. Together with subsidiaries and affiliates, the total amount reaches approximately TRY 25 billion.

I would like underline that we are now very close to our target of "Metro Town Istanbul" thanks to our huge railway systems thrust Now, transportation is back on the track. We broke the records of the history of the Republic. We

introduced technology to public services and brought internet to mass transportation. We increased the length of railway systems from 45 kilometers to 141.5 kilometers. In addition to them, 110 kilometers of new rail systems are under construction. Our target for 2019 is to increase the length of railway systems to 430 kilometers. In 2016, 7 million of people will be using metro. In 2019, 11 million of people will be able to travel under ground. We have scientifically proved these targets. With a special focus on railway systems, our efforts on transportation are continued also in land routes and seaways. We are renovating piers and commissioning new ships. We are opening new roads, junctions, and tunnels. We have completed 286 junctions and roads, and 25 are still under construction. We got succesful results from all our efforts. Despite 600 vehicles being added to traffic every day, we have reduced the average trip time from 53 minutes to 49 minutes since 2004. The rate of passages using railway systems have rose from 8.6 percent to 14.5 percent. On the other hand, the rate of motorways in mass transportation has decreased from 87.7 percent to 80.3 percent. The share of seaways have also rose 5 percent.

Another field that grabs a bigger portion of our investments is the Environment. We have always been sensitive on this issue. We are well aware of global warming,

climate change, and other developments. Our objective is to leave a habitable and sustainable Istanbul to future generations. Year by year we have increased our ongoing efforts to expand green areas. We have intensively started the age of Advanced Biological Treatment. Today, we are treating 97 percent of Istanbul's waste water. We also have facilities that are at project stage. With addition of them, the rate of treatment will reach 99 percent.

We are producing energy from wastes. We are balancing human and nature. We are preserving natural resources.

We are giving lifeblood from Bosporus to the Golden Horn.

We are opening new parks and beaches for people of Istanbul.

We are pioneering and leading healthcare and social support services. We are ceaselessly increasing the number of parks and sports and culture facilities. We are commissioning shared areas. We are saving them from being special to certain communities. We are opening them to all people of Istanbul. Today, we have cultural centers in every district. Every neighborhood has its own sports facilities. The number of Art and Vocational Training courses by the Metropolitan Municipality of Istanbul (İSMEK) are in continuous increase.

We are implementing urban transformation projects, which is one of our current issues, within the limits of our authorities. We work in coordination with ministries and district municipalities. We are doing all of these not despite people but together with people. We are implementing urban transformation practices in three different categories focused on earthquake, strategic targets, and historical areas. We are working for the future. With all these efforts we want to build a better future, and we want to look to the future with confidence. We don't want to lose our gains. We never want to lose our people. Urban

transformation will bring along an intellectual transformation.

It will bring everyone an opportunity to live a humane life.

Urban transformation will progressively reach success. We will save both human life and the urban landscape.

Since 2004, when we have taken the office together with my team, we have always worked to increase the life standards of our people - and we will keep on working. In this period, as part of the accountability principle, we are submitting the details of our activities to you.

We have gathered all our activity results here in order to share them with you. I hope it will be informative and instructive for the public opinion.

Hereby I would like to thank to my fellow workers with whom we are serving shoulder to shoulder.

I expect people of Istanbul to keep on giving more and more support to all our services and investments. With my sincere regards,

Kadir TOPBAŞ Istanbul Metropolitan Mayor

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Table of Contents

Istanbul Metropolitan Municipality

ANNUAL REPORT

CREDITS

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Table of Contents

General

Management

1. GENERAL INFORMATION A. MISSION & VISION

B. AUTHORIZATIONS, DUTIES AND RESPONSIBILITIES C. INFORMATION ON THE ADMINISTRATION

2. OBJECTIVES AND TARGETS OF THE ADMINISTRATION

A. OBJECTIVES AND TARGETS B. BASIC POLICIES AND PRIORITIES

3.DETAILS AND ASSESSMENTS ON ACTIVITIES

A. FINANCIAL INFORMATION B. GENERAL MANAGEMENT ACTIVITY INFORMATION

Performance Information

Evaluation of Corporate Ability

and Capacity

12 288 298

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Table of Contents

Housing

Management

Transportation Services

Management

Social Support Services

Management

Health Services

Management

82 102 157 188

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Environment Management

Culture Services

Management

Urban and Public Order Management

Disaster

Management

202 236 256 270

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Istanbul

Metropolitan Municipality

ANNUAL REPORT

2013

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GENERAL MANAGEMENT

● General Information

● Mission & Vision

● Authorizations, Duties, and Responsibilities

● General Information on Administration

● Objectives and Targets of the Administration

● Objectives and Targets

● Basic Policies And Priorities

● Details and Assessments on Activities

● Financial Information

● General Management Activity Information

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GENERAL INFORMATION

OUR MISSION

“To deliver the municipal services with superior, innovative, efficient, and effective governance mentality as a part of our historic duty for Istanbul, the cradle of civilizations, in order to improve the quality of urban life, promote Istanbul’s authentic identity and contribute to Istanbul’s status as a highly esteemed world city.”

OUR VISION

“The pioneering and leading municipality reshaping Istanbul as a sustainable world city of superb quality of living and preserving the unique heritage of Istanbul as the global face of Turkey and its window to the world”.

PRINCIPLES Justice

Our municipality takes as a principle to behave in a way that protects rights of all of our shareholders in accordance with the rights and laws while rendering public service.

Trust

Our municipality takes as a principle to earn the trust of the people in Istanbul, its employees and other shareholders, and to be worthy of such trust.

Transparency

Our municipality takes as a principle to be transparent and accountable while rendering public service.

Quality

It is a principle that services rendered by our municipality satisfy the requirements and expectations of Istanbul and its residents at the most optimum level in a manner of quality.

Efficiency

Our municipality takes as a principle to utilize its resources in line with its principles of efficiency, effectiveness and economy.

Participation

Our municipality takes as a principle to ensure social dialog, contribution and appropriation through meeting on common basis with its shareholders by means of communicating with all relevant parties under a participatory understanding while planning and rendering its services.

Leadership

It takes as a principle to be decisive, self-confident, bold, enterprising, innovative, leading and pioneering municipality.

Changes in social, political and economic conditions have started influencing public administrations in the last

quarter of the 20th century. This process gained momentum particularly economic depressions experienced in 1970’s in the world, changes in organizational theories, differentiation in competition understanding of private industry, advances in information and communication industry, emergence of civil society as a new actor and local administrations coming to the forefront compared to central administrations; and public administrations entered into the process of a rapid shell changing.

In the light of such developments, major changes have acquired currency for structure, operation, function and presentation of public services. Such changes ensured that strict structures acquired flexibility; vertical structures turned into horizontal ones;

confined structures became transparent, centralist structures transferred their authority and power to local ones; understanding of incontestability and immunity gave way to accountable structures. Furthermore, a new understanding where prescriptivism gave way to being citizen-oriented; approaches and principles such as quality, efficiency, effectiveness, reliability came into prominence for services gained strength in all structures rendering public goods and services.

The title of General Management includes legal obligations and legislation analysis, core policy and priorities, objectives and targets, corporate structure, corporate cooperation and public relations. Within the context of corporate structure; corporate activities which will contribute to Istanbul residents directly or indirectly are included. In this regard; subjects such as strategic management, human resources management, management of financial resources, information systems management, corporate assistance services, property management, internal audit, inspection, law, corporate correspondence and archiving management as well as affiliate management are mentioned.

While maintaining all of these activities, expenditure details of activities in the sector are included under the titles of sector and sub- sector classified in the report; and general management expenditures made for activities (stationery, inventory purchases and consumable materials) are also included in “Table of General Management Sectoral Expenditures for Activity Year” excluding personnel expenses at the end of the page in this chapter.

AUTHORITY, DUTY AND OBLIGATIONS

There is a legal infrastructure upon which all services rendered by Istanbul Metropolitan Municipality which is a public organization are based. In this context, there are a number of legislation provisions regulating duties, powers and responsibilities of Istanbul Metropolitan Municipality; however, Metropolitan Municipality Law No 5216, Municipal Law No 5393 and Public Financial Management and Control Law No 5018 primarily play a determining role among them.

Furthermore, many other regulations on municipal service areas and general municipal management are also direction indicators.

Basic duties, powers and responsibilities of metropolitan municipalities are as below according to the Article 7 of Metropolitan Municipality Law No 5216:

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In consultation with the district and first-tier municipalities, prepare the metropolitan municipality’s strategic plan, annual targets, investment programs and, accordingly the budget.

• In compliance with the environmental plan, and within the metropolitan municipality and adjacent areas, draw up or cause to draw up, and approve and implement, the master plan of every scale between 1:5,000 and 1:25,000; approve, either unchanged or with amendments, the implementation plans drawn up in compliance with the master plan by the municipalities located in the metropolitan municipality, and any amendments to such plans, as well as the municipalities’

plotting plans and land development rehabilitation plans, and monitor the implementation of such plans; and draw up or cause to draw up the urban implementation plans and plotting plans of district and first-tier municipalities which fail to draw up those plans within one year of the entry into force of the master plan.

• Draw up and license land development plans, plotting plans of all scales, and all land development implementations in connection with the design, construction, maintenance and repair works as required by the metropolitan municipality’s statutory duties and services, and exercise the powers conferred on municipalities by the Law No. 775 dated 20.7.1966 on Squatter Houses.

• Issue permits to and inspect businesses in zones built or operated by the metropolitan municipality, and businesses to be operated in zones under the metropolitan municipality’s responsibility.

• Exercise the powers provided for in Article 69 and 73 of the Law on Municipality.

• Draw up or cause to draw up and implement the metropolitan transport master plan; plan and coordinate transport and public transport services; designate the numbers, fares and schedules, timing and routes of any type of service and public transport vehicles that are operated on land, sea, water and rail ways, together with taxis; designate and operate or cause to operate or lease the stops and vehicle parking spots on motorways, roads, avenues, streets, squares and similar places; carry out all works of traffic arrangement as assigned to the municipalities by laws.

• Build or cause to build, maintain and repair squares, boulevards, avenues and main roads within the metropolitan municipality’s purview, impose obligations with regard to the buildings thereon in accordance with urban design projects;

determine the sites where notices and advertisements are to be posted, and their shapes and sizes; and perform the tasks for the naming and numbering of squares, boulevards, avenues, roads and streets and the numbering of the buildings thereon.

• Set up geographic and urban information systems.

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In accordance with the principle of sustainable development, ensure the protection of the environment, agricultural land and water basins; plant trees; gather polluting businesses, recreational facilities and other businesses that have impact on public health and environment in specific places of the city; designate storage areas and sales points for building materials, scrap materials, and storage areas for excavated soil and rubble, sand and gravel, places for the sale and storage of wood and coal; take necessary measures to prevent environmental pollution in such areas and places and during transport; draw up or cause to draw up the metropolitan area’s solid waste management plan; except for the collection of solid waste at origin and the transport of such waste to the processing plant, provide services for the recycling, storage and disposal of solid waste and excavated soil, establish or cause to establish, operate or cause to operate facilities for the purpose; provide services concerning industrial and medical waste, establish or cause to establish, operate or cause to operate facilities for the purpose; collect or cause to collect waste from maritime vessels, treat such waste and make the necessary arrangements in this regard.

• Issue permits to and inspect grade one polluting businesses, including foodstuff enterprises, establish and operate laboratories to test foodstuffs and beverages.

• Provide municipal police services in areas under the metropolitan municipality’s authority and zones operated by the metropolitan municipality.

• Build or cause to build, operate or cause to operate or license passenger and freight terminals and closed and open parking spaces.

• Build, cause to build, operate or cause to operate social facilities serving the entire metropolitan area, regional parks, zoos, animal shelters, libraries, museums, sporting, leisure and recreational facilities and similar facilities; where necessary, provide amateur sports clubs with equipment and secure the requisite support; organize sports competitions between amateur teams and, by a resolution of the metropolitan assembly, reward athletes who showed outstanding performance or received first three places in competitions inside or outside the country.

• Where necessary, build premises and facilities for health-care, educational and cultural services, carry out all forms of maintenance of and repairs to premises and facilities owned by public entities for such purposes and secure the necessary equipment for them.

• Ensure the conservation of cultural and natural assets, of the historical urban fabric and of areas and functions of historical significance to the town, carry out maintenance and repairs for the purpose and, where conservation is impossible, reconstruct them in their original form.

• Provide metropolitan public transport services, and to this end, establish or cause to establish and operate or

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cause to operate such facilities, and issue licenses for public transport vehicles, including taxis and service buses, on land and sea within the metropolitan boundaries.

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Provide water supply and sewer services and build or cause to build and operate the necessary dams and other facilities for the purpose; rehabilitate streams; market spring water and produced water.

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Designate cemetery areas, build, operate or cause to operate cemeteries, and provide burial services.

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Build, cause to build, operate or cause to operate wholesale food markets and slaughterhouses of all kinds; issue permits for, and inspect, private markets and slaughterhouses to be built on locations indicated in the land development plan.

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In accordance with provincial-level planning, make metropolitan-level plans and other preparations relating to natural disasters; where necessary, provide other disaster areas with support in the form of equipment and supplies;

provide fire-fighting and emergency services; designate production and storage locations for explosives and inflammable substances, inspect homes, businesses, recreational facilities, factories, industrial enterprises and public entities with regard to fire and other disaster prevention measures and issue the statutory permits in this respect.

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Manage and develop health care centers, hospitals, mobile health care units and social and cultural services of all kinds for adults, elderly people, persons with disabilities, women, young people and children, and to this end, establish, operate or cause to operate social facilities, open vocational training and skills courses; cooperate with universities, colleges, vocational schools, public entities and civil society organizations in the provision of such services.

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Install, cause to install, operate or cause to operate central heating systems.

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Evacuate and demolish buildings that are liable to cause a disaster or that constitute danger to life and property.

On the other hand, there are a number of legislation provisions affecting Istanbul Metropolitan Municipality directly or indirectly and some laws influencing its services are given in the relevant table by their titles.

Table 1

LEGISLATION ON GENERAL MANAGEMENT Law No. 193 on Income Tax

Law No. 213 on Tax Procedure Stamp Tax Law No. 488 Social Insurance Law No. 506 Law No. 657 on Civil Servants Law No. 818 on Obligations Law No. 1319 on Real Estate Tax Labor Law No. 1415

National Education Principle Law No. 1739 Law No. 2004 on Execution and Bankruptcy Law No. 2464 on Municipality Incomes

Law No. 2577 on Administrative Juricidial Procedure Law No. 2709 on the Constitution of the Republic of Turkey Law No. 2822 on Collective Labour Agreement, Strike and Lock-Out State Tender Law No. 2886

Law No. 2942 on Expropriation Value Added Tax Law No 3065 Right to Petition Law No 3071 Law No. on 3308 Vocational Education

Law No 3473 on Destruction of Redundant Documents and Materials Law No 3628 on Financial Disclosure and Combating Bribery and Corruption Law No 3723 on Ratification of the European Charter of Local Self-Government Law No. 3797 on the Organization and Duties of the Ministry of National Education Law No 4483 on Trials of Civil Servants and Other Public Officers Law No 4688 on Civil Servant Union

Law No 4706 on Making Amendment on Assessment of Immovable Properties belonging to the Treasury and Value Added Tax

Turkish Civil Code No. 4721 Public Procurement Law No 4734

Law No 4735 on Public Procurement Contracts

Law No 4749 on the Regulation of Public Financing and Debt Management Law No 4759 on Provincial Bank

Law No. 4760 on Special Consumption Labor Law No. 4857

Right to Information Act No. 4982

Law No 5018 on Public Finance Management and Control

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Table 1 Cont. Table 1 Cont.

LEGISLATION ON GENERAL MANAGEMENT LEGISLATION ON GENERAL MANAGEMENT

Law No 5070 on Electronic Signature

Law No 5176 on Public Officials, Ethic Attitude Principles of Public Officials and Legislation on Application Procedures and Principles

Law No 5216 on Metropolitan Municipalities Turkish Criminal Code No. 5237 Law on Retirement Fund No. 5434

Law No. 5355 on Unions of Local Governments Municipality Law No. 5393

Law No. 5398 Amending the Law and Some Laws pertaining to Regulating Privatization Applications and Amending Some Laws and Decree Laws

Law No. 5434 on T.R. Retirement Fund Law No. 5449 on Development Agencies

Law No. 5458 on Rescheduling of Social Security Premium Debts and Amendment on Some Laws

Law No. 5490 on Civil Registry Services Law No. 5502 Social Security Institution

Law No. 5510 on Social Security and General Health Insurance Law No. 5548 on Public Institution (Ombudsman) Authority Passport Law No. 5682

Law no 5706 on Istanbul 2010 European Capital of Culture Foundations Law No. 5737

Law No. 5747 on Establishing Districts within Boundaries of Metropolitan Municipalities and Amending Various Laws

Law No. 5779 on Apportionments from General Budget Tax Revenues to Special Provincial Administrations and Municipalities

Law No. 5809 on Electronic Communication

Law No. 5828 on Central Administration Budget for the Year 2010 Law No. 6085 on the Court of Accounts

Law No. 6098 on Turkish Obligations Law No. 6107 on Provincial Bank Inc. Co.

Law No. 6112 on the Establishment and Broadcasting Services of Radio and Television Law No. 6183 on the Procedure for the Collection of Public Receivables

Allowance Law No. 6245

Law No. 6260 on Central Administration Budget for the Year 2012

Law No. 6292 on supporting the development of forest villagers, valuation of areas taken out of forest area borders on behalf of the Treasury and vending of agriculture lands owned by the Treasury

Law No. 6311 on Occupational Health and Safety

Law No. 6356 on Trade Unions and Collective Labor Agreements

Metropolitan Municipality Law No. 6360 on Establishment of Metropolitan Municipalities in 13 Cities and Establishment of 26 Townships and Amendment of Some Laws and Statutory Decrees

Law No. 6570 on Real Property Leases

Notification Law No. 7201

Europe Local Government Autonomy Condition numbered 3723 Istanbul International Finance Center Administrative Construct Communiqué on Public Internal Control Standards

General Communiqué on Public Tender

Communiqué on Resolution No 32 on Protection of the Value of Turkish Currency Regulation on Procedures and Principles on Internal Control and Prime Financial Control Local Administrations Budget and Accounting Regulation Local Administrations Vouchers Regulation

Regulation on Procedures and Principles for Strategic Planning in Public

Legislation on Principles and Procedures of Giving Permission to and Observation of Credits Obtained from Public Institutions and Organizations Without Treasury Guarantee

Regulation on Amending Regulation to be Prepared by Public Administrations of Performance Programmes

Regulation on Procedures and Principles to Follow for Public Services Presentation Regulation on Annual Reports to be Prepared by Public Administrations Regulation on Working Procedures and Principles of Strategy Developing Units Local Administrations Moveable Goods Legislation

Service Purchase Tenders Application Legislation

Legislation on Principles and Procedures to be followed in the Presentation of Public Services Public Archiving Services Regulation

Electronic Document Standard Circular Public Organization Database

Approval from Prime Ministry Higher Council of Planning

Communiqué on the Implementation of Decision pertaining to Public Aids in Investments Moveable Goods Regulation

General Communiqué on Public Treasurership

Legislation on Principles and Procedures of Creation and Operation of Account for Payment of Foreign Debt) Governing Regulation for Goods Procurement Tenders

Communiqué on Financial Limits and Ratios Legislation on Applications for Tenders Legislation of Execution of Construction Tenders

Legislation on Procedures and Principles of Recording of Foreign Project Credits as Foreign Debt Archive Regulation

General Management Accounting Legislation General Communiqué (Issue-1) Administrative Structure of Istanbul International Finance Centre 2010/11

Resource. Department of Financial Services, 2013

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Table 2 Table 4

LEGISLATION ON HOUSING MANAGEMENT LEGISLATION ON SOCIAL SERVICES MANAGEMENT

Law No. 634 on Property Ownership

Law No. 633 on the Organization and the Duties of Ministry of Family and Social Policies Law No. 775 on Squatter Housing

Law No. 1164 on Land Production and Utilization Law No. 2863 on Protection of Cultural and Natural Property

Law No 775 on Squatter Housing

Law No. 2022 on Attribution of an Allowance for Turkish Citizens 65 Years and Older Needing Assistance, Being Weak and Alone

Law No. 2873 on National Parks Law No. 2828 on Social Services and Child Protection Institution

Expropriation Law No. 2942 Law No 2960 on Bosporus

Law No 2981 on Housing Amnesty

Law No. 2985 on Mass Housing Law No 2981 on Housing Amnesty

Law No 2985 on Mass Housing Law No. 3194 on Housing Cadastry Act No 3402 Coastal Law No. 3621

Law No. 4708 on Construction Inspection

Law No. 5366 on Usage of Timeworn Historical and Cultural Real Property with Restoration and Protection

Law No. 5543 on Settlement Forest Law No. 6831

Table 3

LEGISLATION ON TRANSPORTATION SERVICES MANAGEMENT

Law No 2918 on Highway Traffic

Law No. 3294 on Encouragement of Social Cooperation and Solidarity

Law No 3998 on Protection of Cemeteries

Law No 5378 on Disabled People and on Making Amendments in Some Laws and Decree Laws

Law No 5395 on Child Protection

Law No 5490 on Civil Registry Services

Law No 5706 on Istanbul 2010 European Capital of Culture

Law No 5747 on Establishing Districts within Boundaries of Metropolitan Municipalities and Amending Various Laws

Law No. 5774 on Amending the Law pertaining to Pensions for Successful Athletes and on the Granting of the State Sportsman's Title

Law No 5797 on Social Security and General Health Insurance

Law No. 5825 on Approving Confirmation of the Agreement on Disabled Rights

Regulation on Constructing Burial Places and Funeral Transport and Burial Procedures Law No 3348 on Organization and Duties of Ministry of Transportation

Law No 3645 on IETT (Istanbul Electric Tramway and Tunnel Enterprises)

Regulation on Attribution of an Allowance for Turkish Citizens 65 Years and Older Needing Assistance, Being Weak and Alone

Regulation on Designating Disabled Needing Ass. and Determination of Principles for Care Services Law No 4925 on Highway Transport

Istanbul Parking Regulation

Highway Traffic Regulation

Regulation in Service for Disabled Units of Metropolitan Municipalities Regulation on Training and Working Principles of Staff to Render Sign Language Translation Services

Regulation on Funeral and Burial Services of Directorate of Cemeteries Regulation for Metropolitan Municipalities Coordination Centers

Implementation Procedures and Principles on the Duties and Work of Directorate of Cemeteries

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Table 5 Table 6 Cont.

LEGISLATION ON HEALTH SERVICES MANAGEMENT REGULATION ON ENVIRONMENTAL MANAGEMENT

Law No. 1593 on Public Health Regulation on Landfilling of Wastes

Law No. 3359 on Healthcare Services Regulation on Control of Excavation, Construction and Ruin Wastes

Fighting Against Hereditary Diseases Law No. 3960 Regulation on Control of Water Pollution

Law No. 5179 on the Production, Consumption and Inspection of Food Regulation on Control of Air Pollution Caused by Heating

Law No. 5199 on Protection of Animals Regulation on Control of Vegetable Waste Oil

Law No. 5510 on Social Security and General Health Insurance

Law No 5996 on Veterinary Services, Plant Health, Food and Feed

Regulation on Classification, Packaging and Labeling Hazardous Materials

Regulation on General Principles of Waste Management

Law No. 6331 on Work Health and Safety Regulation on Incineration of Wastes

Regulation on Private Health Establishments that Diagnose and Treat Outpatients Regulation on Discharge of Wastes Water into Sewage System Regulation on Presentation of Domiciliary Care Services Regulation on Control of Waste Battery and Accumulators Regulation on Tobacco Dependence Treatment and Training Units

Regulation on Biocidal Products

Regulation on Control of Packaging Wastes Regulation on Control of Medical Wastes Regulation on Swimming Water Quality

Table 6

Regulation on Waste Collection from Ships and Control of Wastes

Regulation on the Permits and Licenses Required by Environment Law

REGULATION ON ENVIRONMENTAL MANAGEMENT Law No. 2560 on Establishment & Duties of Istanbul Water and Sewage Administration

Regulation on Control of Exhaust Gas Emission

Table 7

Environment Law No. 2872

LEGISLATION ON CULTURAL SERVICES MANAGEMENT Law No. 5627 on Energy Efficiency

Law No 2863 on Protection of Cultural and Natural Property Law No 6445 on Electric Market

Kyoto Protocol for United Nations Framework Convention on Climate Change

Regulation on Control of Solid Wastes

Regulation on Control of Hazardous Wastes

By-Law No. 2936 on Procedure and Principles of the Utilization of Works of Art Belonging to Public Institutions and Organizations

Law No 5366 on Usage of Timeworn Historical and Cultural Real Property with Restoration and Protection

Law No 5706 on Istanbul 2010 European Capital of Culture

Regulation on Assessment and Management of Ambient Noise Law No 5846 on Intellectual Property Rights

Regulation on Assessment and Management of Air Quality Law No 6279 on Compiling Duplicated Intellectual and Artistic Works

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VEHICLE TYPE AND PROPERTY STATUS

VEHICLE TYPE Official Leased TOTAL Percent

Environmental Cleaning Vehicles 75 14 89 1,58

Road Maintenance and Repair Vehicles 111 - 111 1,97

Cranes and Tow Trucks 41 1 42 0,75

Construction Vehicles 217 3 220 3,90

Fork lift 24 - 24 0,43

Tanker 49 220 269 4,77

Passenger Car 181 1.504 1.685 29,90

Pick-up 96 85 181 3,21

Truck and Lorry 613 454 1.067 18,93

Fire Fighting and Rescue Vehicles

210 - 210 3,73

Fire Fighting Support Vehicles 197 - 197 3,50

Fire Fighting Helicopter - 1 1 0,02

Ambulance 45 11 56 0,99

Tractor 4 - 4 0,07

Funeral Vehicles-Mobile

Morgue- Mobile Bathing Cabin 106 232 338 6,00

Bus- Minibus 201 360 561 9,95

Vehicle Equipment 581 - 581 10,31

TOTAL 2.751 2.885 5.636 100

Table 8

LEGISLATION ON URBAN AND SOCIAL ORDER MANAGEMENT

Law No. 394 on Week Holiday Law No. 775 Squatter Housing Law No. 1380 on Water Products Law No. 1593 on Public Health

Law No. 1608 on Provisional Punishments to be given by Municipality Law No. 2918 on Highway Traffic

Law No. 3572 on Licenses for Opening and Operating Workplace Law No. 3713 on Fighting against Terrorism

Law No. 4077 on Consumer Protection

INFORMATION ABOUT ORGANIZATION PHYSICAL STRUCTURE

Vehicles

Istanbul Metropolitan Municipality supplies vehicles in two different ways. First of these is leasing method via service procurement; the second is direct purchasing. Approximately 48,81% of existing vehicles in use are official vehicles of the municipality. Furthermore, vehicles in the capacity required by the projects conducted under Istanbul Metropolitan Municipality are supplied via service procurement and such vehicles are returned back at the end of the projects. Maintenance and repair procedures for such vehicles are performed by the companies winning the service auction.

Table 10

Law No 4207 on Preventing and Control of Damages Caused by Tobacco Products Law No. 4708 on Construction Inspection

Law No. 5015 on Petroleum Market Turkish Criminal Law No. 5237

Law No. 5307 on Liquefied Petroleum Gas (LPG) Market and Law on Amending Electricity Market Law

Misdemeanor Law No. 5326

Law No. 5957 on Regulating Commerce of Fruits & Vegetables and Other Goods with Enough Supply and Demand Level

Law No. 6301 on Lunch Break

Regulation on Licenses for Opening and Operating Workplaces Municipal Police Regulation

Table 9

LEGISLATION ON DISASTER MANAGEMENT

Law No. 5902 on Organization & Duties of Disaster and Emergency Management Administration

Law No. 6306 pertaining to Redevelopment of Areas under Disaster Risk Law No. 7269 on Measures and Assistance to Be Put into Effect Regarding Natural Disasters Affecting Life of General Public

Regulation on Municipal Fire Department

Earthquake Regulation Premises

Regulation on Protecting Buildings from Fire

Fire Department Directorate Voluntary Fire Fighting Legislation

Legislation on Emergency Help Call Services in Electronic Communication Industry

Service premises and office premises are assessed separately in terms of review of Istanbul Metropolitan Municipality premises.

Diversity of services render by the Municipality and necessity of rendering services extensively in a large area may be described as the most significant factor determining the requirements for premises.

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Other

Logistic Support Centre 1 38.000

Education Center 5 7.428

Supply and Refinement Storehouse 3 24.920

Public Housing 484 52.750

Rest House 2 1.009.420

Dining Hall 1 446

TOTAL 1.398 3.615.727

SERVICE PREMISES

Social Purposes

Premise Type Number (Item) Area (m²)

Darülaceze (Asylum or Home for Elderlies) 56 304.000

Nursing Home 4 35.206

House for the Young and Children 2 4.100

İSMEK 238 115.062

İSMEM 8 58.900

Public Relations (White Desk) 4 170

Public Relations (Communication Point) 17 542

Social Facilities 1 70

Sports Facilities 40 765.145

Centres for the Disabled 48 48.704

Summer Camp for the Disabled 2 118.000

Social Aid Centres 2 8.500

Women Coordination Centre 5 13.859

İSADEM 2 730

Bel-Net 64 4.972

School Gymnasium 117 83.660

Culture Services

Culture Centre 14 77.744

Library 18 11.120

Museum 5 2.258

Art Gallery 2 1.280

Theatre Stages 12 17.000

Theatre Workshops 10 1.500

City and Urban Order

Fruit & Vegetable Market Complex 2 439.000

Water Products Market 1 27.000

Health Services

Domiciliary Care Unit 8 7.540

Women and Family Health Centre 44 7.010

Imaging Centres 20 3.285

Medical Centres 7 5.862

Corporate Physicians 10 206

Animal Treatment Policlinic 1 550

Temporary Animal Care Houses 4 37.062

Meat Control and Supervision Premises - -

Psychology Consultation Centre 17 2.770

Emergency Response

AKOM(Disaster Coordination Centre) 6 6.030

Emergency Station 3 690

Fire Station 108 273.236

Due to unique characteristics of services such as fire department, municipal police, parks & gardens, health, social support facilities, library and theatre, departments and units rendering such kind of services are organized outside the main service premises. While satisfying the requirements of services for premises, the most suitable method among purchasing, leasing or constructing is preferred. For locations with no licence for constructions or zoning, prefabricated structures are utilized

temporarily. Table 11

Table 11 Cont.

SERVICE PREMISES

Table 12

21 ADMINISTRATIVE PREMISES

USER UNIT Total Office Area

(m²) Total Area

(m²)

Department of Internal Auditing 350 400

Legal Consultancy 552 947

Board of Inspection 1.100 1.500

Department of Media and Public Relations 3.743 5.767

Department of Information Technologies 823 1.750

Directorate of Bosphorus Housing 1.524 1.997

Department of Environment Protection and Control 3.942 6.208 Dept. Of Earthquake Risk Management and Urban

Dev. 1.560 1.020

Department of Support Services 2.015 12.647,41

Department of Real Estate and Expropriation 2.064,50 5.697,75

Department of Survey and Projects 5.350 2.355

Department of Public Works 1.661 1.890

Department of Housing and Urban Development 4.102 6.187 Department of Human Resources and Education 857,93 1.767,93

Department of Fire Brigade 83.000 273.926

Directorate of Resource Development and Municipal

Companies 450 1.300

Department of Culture and Social Affairs 4.195 20.768

Department of Financial Services 2.092 2.796

Directorate of Funeral Affairs 3.074 8.637

Department of Parks, Gardens and Green Fields 10.128 12.240

Department of Rail Systems 850 696

Department of Health and Social Services 10.025 15.392

Department of Purchasing 11.992 486.842

Department of Transportation 5.847 10.647

Department of Editorship and Conclusions 1.178 8.152 Dept. of Road Maintenance and Infrastructure Coordination 140.437 4.476

Department of Municipal Police 2.327 18.012

TOTAL 305.239,43 914.018,09

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CORPORATE STRUCTURE

Strategic Objective 15. Strengthening coordination and cooperation with our municipal companies

Strategic Objective 17. Improving our corporate

and working methods with continuous development approach Organizational Structure

Municipal administration consists of municipal assembly, executive board and mayor according to Municipal Law No 5393.

Istanbul Metropolitan Municipal Assembly The Municipal Assembly is the decision-making body of Istanbul Metropolitan Municipality. Metropolitan Mayor is the head of the Municipal Assembly.

The Municipal Assembly is formed through delegating assembly members directly elected by the public for district municipal assemblies at a rate of one fifth depending upon their rank of election.

Mayors of district municipalities within the boundaries of Metropolitan Municipality are natural members of the Assembly.

Number of assembly members is 301. Assembly meets for 5 days at the second week of each month and has a holiday during the dates to be determined by the assembly.

Distribution of Assembly Members According to Parties AK PARTY 178+1 CHP 118 INDEPENDENT 2 MHP 1 SP 1 TOTAL 301

Figure 1. İstanbul Metropolitan Municipal Assembly ISTANBUL METROPOLITAN

MUNICIPAL ASSEMBLY

CHAIRMAN OF THE ASSEMBLY Dr. Kadir TOPBAŞ

One Picture from Assembly Meeting 2013

2013

Municipal Assembly takes decisions for determining general service policies and strategies such as approving strategic plan and activities, determining budget and performance criteria, and approving environmental arrangement plan and development plans as well as for internal organization such as creating and changing municipal personnel positions within the scope of permanent staff.

Privileging on behalf of municipality, deciding to corporatize municipal companies or increase their capital and approving loans are among tasks of Municipal Assembly.

The unions of which Istanbul Metropolitan Municipality is a member according to the Article 18 of Municipal Law No 5393 are listed below.

• Union of Municipalities of Turkey

• Union of Municipalities of the Marmara Region

• Union of Municipalities of the Bosphorus

• Turkish Healthy Cities Association

• Union of Historical Towns

• Union of Turkish World Municipalities

According to the Article 15 of Metropolitan Municipality Law No 5216, standing commissions are established in the assembly with the participation of members to be determined from political party groups and of independent members.

In 2013, the standing commissions in the assembly are;

• Housing and Public Works Commission, 1^st DEPUTY CHAIRMAN

Ahmet SELAMET

2^nd DEPUTY CHAIRMAN

Göksel GÜMÜŞDAĞ • Environment and Health Commission,

• Plan and Budget Commission, ASSEMBLY CLERKS

Ahmet Hamdi GÜRBÜZ Abdullah KÜÇÜKOĞLU

Fatih EREN Özlem TEKE İbrahim BULUT

Semra YAŞAR Hatice SIRAÇ Gülver ERDEM

Erdal BİRER

• Education, Culture, Youth and Sports Commission

• Transportation and Traffic Commission.

• Law Commission,

• Tariff Commission,

• Map Commission,

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Assembly Member

I. Legal Consultant

Dept of Housing and Urban Affairs

Head of Financial Dept.

Head of Editorial Works and

Decisions

• EU and Foreign Relations Commission,

• Social Services and Public Relations Commission,

• Fundamental Rights Commission,

• Agriculture, Forestry and Rural Services Commission,

• Family and Women’s Problems Commission,

• Persons with Disabilities Commission,

• Urban Economy and Professional Chambers Commission,

• Infrastructure Resident and Urban Renovation Commission,

• Tourism and Art Commission,

• Earthquake and Natural Disaster Commission.

Figure 2. Executive Board

CHAIRMAN MAYOR OF ISTANBUL

Secretary General

3.000 2.900 2.800 2.700 2.600 2.500 2.400 2.300 2.200

Graph1. Decisions Taken in the Assembly (Pcs)

2.929 2.828

2.682 2.708

2.508

Resource. Editorial and Decisions Office Department, 2013

Executive board delivers opinions to Municipal Assembly through examining strategic plan and budget, takes decisions of expropriation and auction; concludes punishments as a result of inspections and the Bosporus zoning implementations;

implements assembly resolutions on purchasing, selling and swapping real estates and functions as a high discipline commission.

2009 2010 2011 2012 2013 Graph 3. Executive Board Conclusions (Pcs)

Graph 2. Motions Transferred to IBB Mayor' Office by Assembly Member (Pcs)

3.500 3.000 2.500 2.000

2.319

2.517

2.880

2.785 2.713

280 270 260

250 243

255 254

277

263

1.500 1.000 500 0

1.095

2009

768

2010

1.394

2011

1.369

2012

1.197

2013 240

230 220

2009 2010 2011 2012 2013

Audition Decisions (As per Law No 2886) Board Conclusion Resource. Editorial and Decisions Office Department, 2013

When executive board decisions taken in 2013 are reviewed as shown in Table 13, it is seen that decisions are mostly about inspections. The units of our municipality carry out inspections

Executive Board

The executive board consists of five members elected with secret ballot for one year among Municipal assembly members under the presidency of Mayor of Metropolitan Municipality as well as five members to be chosen by the major among heads of departments including a secretary general, a head of financial services department.

in scope of relevant legislations. Accordingly, 1,054 inspection decisions were taken in scope of inspection activities of our Municipality. 468 expropriation decisions were taken as a result of expropriation works increasing in parallel with the investments of our municipality.

When the distribution of committee decisions taken in 2013 is examined, it is seen that 725 auction decisions were taken. A significant amount of revenue was provided to our Municipality by means of the auction decisions taken mainly for the sales of the properties belonging to the Municipality itself.

23

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Table 13

DISTRIBUTION OF EXECUTIVE BOARD DECISIONS ACCORDING TO THEIR SUBJECTS

Subject

2009 2010 2011 2012 2013

Number Percent (%) Number Percent (%) Number Percent (%) Number Percent (%) Number Percent (%)

Expropriation Decision 581 25,05 649 25,79 543 18,85 613 22,01 468 17,25

Auction Decision (land sales, leasing, flat for

land method, right usufruct, etc.) 859 37,05 676 26,86 930 32,29 725 26,036 709 26,14

The Bosphorus Housing Implementation Decisions 88 3,79 74 2,94 129 4,48 116 4,23 95 3,50

Decisions to Demolish 105 4,53 23 0,91 8 0,28 3 0,36 - -

Inspection Decisions (cash fine, commercial cease and

desist order, cancel of allocations etc.) 400 17,25 664 26,38 889 30,87 1.009 34,51 1.054 38,85

Other Decisions (high discipline executive board decisions, vehicle sales and leasing, budget and auditing, premium payment for civil servants)

286 12,33 431 17,12 381 13,23 319 12,96 387 14,26

TOTAL 2.319 100 2.517 100 2.880 100 2.785 100 2.713 100

Hierarchical Structure

An 8-grade hierarchical structure including mayor, secretary general, deputy secretary generals, head of departments, managers, deputy managers, chiefs, civil servants and employees exists in Istanbul Metropolitan Municipality. Head of departments are responsible for tactical processes and managers are responsible for operational processes. Mayor, Secretary General, Deputy Secretary Generals, Municipal Assembly and Executive Board constitute top management and, in other words, high level administration where strategic decisions are taken and relevant implementing instructions are given. The institution consists of one Secretary General, 7 Deputy Secretary Generals, 1 Legal Counsel, 1 Head of Inspection Board, 1 Head of Internal Auditing Unit, 22 Heads of Department and 87 Managers.

Table 14

Changes in Organizational Structure (Pcs)

2009 2010 2011 2012 2013

Deputy General Secretaries

5 5 5 7 7

Heads of Departments under

Secretary General 1 1 1 1 1

Heads of Departments 20 20 19 22 22

Directorates under Deputy

Secretary Generals 1 1 2 2 2

Directorates 81 81 82 86 87

Resource. Department of Human Resources and Education, 2013

Inspection Board

Inspection Board is linked to Metropolitan Mayor. It is responsible for performing all kind of research, examination, supervision and inspection about the activities and employees of municipal units and subsidiaries upon the instructions and approval of Secretary General in addition to the assignment of Mr. Mayor and based on the authority assignment of the Chairman.

In-house training seminars of one day in a month are generally held for the purpose of training inspectors and ensuring that they follow current legislations. In 2013, eight in-house training activities were conducted in addition to participation to a conference of "Urban Transformation Application" organized by Prime Ministry Inspection Board. These trainings are;

•

Sharing Experience and Practice within the Scope of Professional Ethics, Attitude and Communication Rules,

•

Urban Transformation Applications,

•

General Evaluation,

•

Evaluation of Precaution and Recommendations directed at Improvement of the Activities of the Administration in the Reporting Technique,

•

Public Tender Legislation and EKAP Application,

•

Latest Amendments and Housing Legislation,

•

Internal Audit System in Public and Internal Audit Application in our Municipality,

•

Activity Results of 2013 and Objectives of 2014.

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Equipment Type TOTAL Rate (%) Movie Camera, Video, Camera and Their

Equipment 2.519 3,50

Computer Hardware and Equipment 16.718 23,23

Earthquake and Ground Inspection Tools 1.773 2,46

Communication Devices 12.175 16,92

Office Materials 34.448 47,88

Other Technological Devices 4.321 6,01

TOTAL 71.954 100

UÇ

Table 15

INSPECTION AND INVESTIGATION FILES OF IMM INSPECTION BOARD DIRECTORATE (Pcs)

2009 2010 2011 2012 2013

Transferring from Previous Year 70 80 52 78 47

Starting in the year 635 655 515 475 325

TOTAL 705 735 567 553 372

İINSPECTION With report for Investigation – Research -

Bailment - Preexamination-Returned File 552 660 479 508 339

With ongoing Investigation – Research -

Bailment - Preexamination 81 75 70 46 24

INVESTIGATION

With report of Investigation 12 9 1 2 6

Submitted to Public Prosecution Office - 2 1 - -

To Disciplinary Official - 1 - 1 -

To Disciplinary Committee - - 1 1 1

To High Disciplinary Committee 2 - - - -

With ongoing Investigation - - - 1 -

Concluded in the Year 624 660 497 510 345

RESULT

Transferring to Next Year 81 75 70 47 24

Legal Consultancy

Legal Consultancy protects interests of Istanbul Metropolitan Municipality by means of bringing lawsuits before legal authorities on behalf of Istanbul Metropolitan Municipality or following proceedings and enforcements against the Municipality. Furthermore, it presents legal opinions upon the requests of administrative units of the Municipality.

Table 16

LEGAL PROCEDURES CONDUCTED I (Pcs)

Legal Procedures Conducted 2009 2010 2011 2012 2013

Lawsuits Brought by IMM 971 662 559 1.015 824

Lawsuits Brought against IMM 4.949 5.187 3.862 3.598 3.561 Number of Execution Files Initiated by

IMM 616 587 459 354 162

Number of Execution Files against

IMM 848 912 761 600 738

Number of Legal Opinion for

Relevant Units 53 78 67 71 66

Resource. Legal Consultancy, 2013

Infrastructure Coordination Centre (AYKOME)

Istanbul Metropolitan Municipality incorporates an infrastructure coordination centre which meets under the presidency of the Mayor of Metropolitan Municipality or the person assigned by the Mayor with the participation of the representatives from public institutions and organizations specified by the regulation as well as representatives from

Resource, Department of Inspection Board, 2013 private institutions and ensures rendering infrastructure services in coordination.

Mayors of district municipalities within the boundaries of Metropolitan Municipality can participate as member in coordination centre for discussing issues regarding their own municipality. Additionally, representatives from vocational institutes (higher authority for chambers if any) in the capacity of public institutions may be invited to the meetings of Infrastructure Coordination Centre depending upon the items in the agenda and their opinions are taken in this regard.

Transport Coordination Centre (UKOME)

Transport Coordination Centre (UKOME) provides planning and coordination by taking decision related with the areas which fall within the duty and responsibility areas of Metropolitan Municipality as per Law No 5216.

Information and Technological Resources

All hardware equipment constituting information and technological infrastructure of the Municipality is reviewed under 6 main titles including movie camera, video, camera, computer hardware, earthquake and ground inspection tools, communication devices, office materials and other technological devices.

Table 17

Resource. Real Estate Management Directorate, 2013

27

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Programs Used

Programs Used

Personnel Leave Tracking Program SOA Applications

Performance Tracking Analytic Budget Program Stock Program

YTS Investment Tracking System Waste Management Environment Audit Cemetery SOA Help Deskı BIM Project Tracking Public Transportation

Newly Used Programs

Internet Service Service SOA Construction Documents Accounting SOA Meeting Tracking Municipal police Poor Shipment

Municipal police Administrative Sanction Decision Report

Programs Used

Istanbul Metropolitan Municipality departments use computer programs they require for conducting their activities in a more efficient, rapid and economical way. A part of the programs are used in the Municipality as a result of working with a number of shareholders and in various areas. Some of those programs are the ones used by all departments of Istanbul Metropolitan Municipality and directly supporting management’s information system. Some consist of programs used only by relevant department(s). Programs used throughout the municipality may be listed as below.

Table 18

Istanbul Metropolitan Municipality employs its personnel in accordance with its corporate policy and priorities. In this regard, it is primarily aimed to create a younger and more dynamic employee profile through reducing the average age of the personnel and to perform more efficient activities in this way. The average age is reduced thanks to retirement of employees with higher average of age and employment of younger personnel for their vacant positions. Young, dynamic and highly educated employees meeting experienced employees under the same roof and working together for the same objectives contribute to the corporate performance.

Graphic 5. Personnel Averages of Age by Employment Types 45

40 38,7 35 30 25 20 15 10 5 0

29,7

2009 43,05

39,29 31,81

2010 43,78

41,39 40,24 37,13 31,27

2011

42,06

32,17

2012

37,69 34,99

2013 43,38

C. Servant Contracted Personnel Worker

Resource. Department of Human Resources and Education, 2013 Graphic 6. Proportional Distribution of Civil Servant Personnel by Educational Degree (%) 60

50

47,2 47,80

43,3 43,40 42,8 40

30

51,2 46,99

44,44

36,71 49,86

20

Resource. Information Directorate, 2013 0

4,0 4,20 4,60 1,7

9,59 4,2 4,38 4,19 3,84

2009 2010 2011 2012 2013

HUMAN RESOURCES

Istanbul Metropolitan Municipality personnel consist of civil servants, contracted personnel and workers. As of December 31, 2013; 8.585 civil servants including 365 contracted artists, 21 contracted personnel and 4.186 workers including 17temporary workers; a total of 13.174 personnel render services in the Municipality. Thus, 67.94% of total personnel consists of civil servants, 0.16% of them is contracted civil servants and 31.90% of them is workers.

Graphic 4. Proportional Distribution of Personnel by Employment Types (%)

Primary Secondary University (Ass.+Undergraduate) Graduate Resource. Department of Human Resources and Education, 2013

Ensuring highly educated personnel employment for rendering better service for Istanbul dwellers constitutes the basis of personnel supplying policy of Istanbul Metropolitan Municipality.

Accordingly, it is preferred that personnel to be employed have at least associate degree or bachelor’s degree. It is aimed with such policy to supply qualified personnel who are required by our Municipality departments and to enable and contribute to implementation of internal control system more efficiently.

70 67,94

60 100

90

Graphic 7. Proportional Distribution of Contracted Personnel by Their Educational Degree (%)

90,48 50 43,6

40 30

39,6 44,30

38,90

47,26 48,72

33,84 31,90

80 70 31,90 60 50

76,30 76 76,20 75,80

20 16,8 16,8 10

0

17,44

0,16 0,16

40 30

20 17

10 6,70

16,70 7,30

16,10 7,70

15,80

8,40 9,52