Journal of Business Research

İ İ Ş Ş L L E E T T M M E E A A R R A A Ş Ş T T I I R R M M A A L L A A R R I I D D E E R R G G İ İ S S İ İ

Journal of Business Research

ISSN: 1309-0712

Cilt: 1 Sayı:1 2009 Vol.1 No.1 DERGİ HAKKINDA

İşletme Araştırmaları Dergisi 2009 Ocak ayında alt yapısı oluşturulan ve Haziran ayında yayın hayatına başlayan hakemli bir dergidir. Dergide İşletme, Muhasebe, Finans, Pazarlama, Halkla İlişkiler, Yönetim Organizasyon, İnsan Kaynakları Yönetimi, Örgütsel Davranış, Örgüt Geliştirme, Ekonomi, Maliye, Turizm alanlarındaki bilimsel ve özgün makaleler yayınlanmaktadır. Dergideki makaleler yılda 4 cilt Kış, Bahar, Yaz ve Güz dönemlerinde yayınlanmaktadır.

Web Adreslerimiz www.isarder.com www.isarder.org

GENEL YAYIN YÖNETMENİ / EDITOR IN CHIEF Melih TOPALOĞLU dergi@isarder.org

YAYIN KURULU / BOARD OF EDITORS

Prof. Dr. Ali AKDEMİR (Çanakkale Onsekiz Mart Üniversitesi) Prof. Dr. M. Mithat ÜNER (Gazi Üniversitesi)

Prof. Dr. Halil ÜLKER (Atılım Üniversitesi) Prof. Dr. Burhan ÇİL (Gazi Üniversitesi) Prof. Dr. Tengiz ÜÇOK (Gazi Üniversitesi)

İNGİLİZCE EDİTÖRÜ / FOREIGN LANGUAGE EDITOR Yalçın ARSLANTÜRK arslanturk@gazi.edu.tr

İLETİŞİM KOORDİNATÖRÜ / COMMUNICATIONS Orhan SAĞÇOLAK info@isader.org

İşletme Araştırmaları Dergisi INDEX COPERNICUS, ASOS INDEX ve Central and Eastern European Online Library (CEEOL) tarafından indekslenmektedir.

HAKEM KURULU / BOARD OF REFEREES Prof. Dr. Ahmet BATTAL (Gazi Üni.)

Prof. Dr. Ali AKDEMİR (Onsekiz Mart Üni.) Prof. Dr. Aydın KARAPINAR (Gazi Üni.) Prof. Dr. Azize TUNÇ (Gazi Üni.) Prof. Dr. Burhan ÇİL (Gazi Üni.)

Prof. Dr. Cengiz TORAMAN (Balıkesir Üni.) Prof. Dr. Dilaver TENGİLİMOĞLU (Gazi Üni.) Prof. Dr. Doğan Yaşar AYHAN (Başkent Üni.) Prof. Dr. Dursun BİNGÖL (Gazi Üni.) Prof. Dr. Ertuğrul ÇETİNER (Atılım Üni.) Prof. Dr. Halil ÜLKER (Atılım Üni.) Prof. Dr. İzzet GÜMÜŞ ( Gazi Üni.)

Prof. Dr. Kamil YAZICI (Karadeniz Teknik Üni.) Prof. Dr. Kurban ÜNLÜÖNEN (Gazi Üni.) Prof. Dr. M. Mithat ÜNER (Gazi Üni.) Prof. Dr. Mehmet ARSLAN (Balıkesir Üni.) Prof. Dr. Mustafa UÇAR (Dicle Üni.) Prof. Dr. Nevin ŞANLIER ( Gazi Üni.) Prof. Dr. Orhan İÇÖZ (Yaşar Üni.) Prof. Dr. Saime ORAL (Dokuz Eylül Üni.) Prof. Dr. Selahattin TOGAY (Gazi Üni.) Prof. Dr. Tengiz ÜÇOK (Gazi Üni.) Prof. Dr. Yüksel ÖZTÜRK (Gazi Üni.)

Doç. Dr. Ahmet GÜRBÜZ (Karabük Üni.) Doç. Dr. Alptekin SÖKMEN (Başkent Üni.) Doç. Dr. Cahit GÜRAN (Hacettepe Üni.) Doç. Dr. Kadir ARDIÇ (Gaziosmanpaşa Üni.) Doç. Dr. Kurtuluş KARAMUSTAFA (Erciyes Üni.) Doç. Dr. Mehmet ARSLAN (Gazi Üni.)

Doç. Dr. Mehmet YEŞİLTAŞ (Gazi Üni.) Doç. Dr. Nurettin PARILTI (Gazi Üni.)

Doç. Dr. Osman KARATEPE (Doğu Akdeniz Ün) Doç. Dr. Tuncer ASUNAKUTLU (Muğla Üni.) Doç. Dr. Yakup BULUT (Mustafa Kemal Üni.) Yrd. Doç. Dr. Ahmet TAYFUN (Gazi Üni.) Yrd. Doç. Dr. Aslı TAŞÇI (Muğla Üni) Yrd. Doç. Dr. Cemalettin AKTEPE (Gazi Üni.) Yrd. Doç. Dr. Cüneyt TOKMAK (Gaziosmanpaşa ) Yrd. Doç. Dr. Hüseyin ALKIŞ (Karabük Üni.) Yrd. Doç. Dr. Murat ATAN (Gazi Üni.)

Yrd. Doç. Dr. Recai M. YÜCEL (University at Albany) Yrd. Doç. Dr. R. Pars ŞAHBAZ (Gazi Üni.)

Yrd. Doç. Dr. Selma UYGUR (Gazi Üni.)

Yrd. Doç. Dr. Serkan BENK (Zonguldak Karaelmas) Yrd. Doç. Dr. Yücel EROL (Gaziosmanpaşa Üni

İ İ Ş Ş L L E E T T M M E E A A R R A A Ş Ş T T I I R R M M A A L L A A R R I I D D E E R R G G İ İ S S İ İ

Journal of Business Research

Cilt:1 Sayı:1 2009 Vol. 1 No.1

İçindekiler / Contents

İrfan YAZICIOĞLU, Işıl TOPALOĞLU

Örgütsel Adalet ve Bağlılık İlişkisi: Konaklama İşletmelerinde Bir Uygulama Relationship Between Organizational Justice and Commitment: A Case Study in Accommodation Establishments ………...

Kurban ÜNLÜÖNEN, Cüneyt TOKMAK

Topkapı Sarayı’nda Çalışanlar ve Ziyaretçilerin Sosyal Taşıma Kapasitesine Yönelik Değerlendirmeleri

Evaluation of Social Carrying Capacity of Topkapı Palace By Employees and Visitors ………...

R. Pars ŞAHBAZ, Arzu KILIÇLAR

Filmlerin ve Televizyon Dizilerinin Destinasyon İmajına Etkileri

Effects of Films and Television Dramas on Destination Image ………...

Derya KARA

Uygulanan Performans Değerlendirme Yöntemlerinin Yöneticilerin Ulaşmak İstedikleri Amaca Etkisi

Effect of the Applied Performance Methods on the Objective of Managers…….

Cihan SEÇİLMİŞ, Kurban ÜNLÜÖNEN

İstanbul’u Ziyaret Eden Turistlerin Güvenlik Algılamaları Üzerine Bir Araştırma

A Study into Safety Perceptions of Tourist Visiting İstanbul ………...

Hüseyin ALKIŞ

Yükseköğretimde TKY’nin “Üst Yönetimin Liderliği İlkesine” Akademik Personelin Bakışı

Views of Academic Staff on The Principle of “Leadership of Top

Management” of Total Quality in Higher Education………...

...…3-16

...17-30

...31-52

...53-64

…65-85

….85-98

ISSN: 1309-0712

İşletme Araştırmaları Dergisi 1/1 (2009) 3-16

The Relationship Between Organizational Justice And Commitment: A Case Study in Accommodation Operations

İrfan YAZICIOĞLU

Işıl Gökçe TOPALOĞLU

isil_gke@hotmail.com

Abstract

The main purpose of this study is to determinate the relationship between organizational justice and organizational commitment in accommodation enterprises. It was also aimed to determinate that relationship in term of distributive justice, process justice and interaction justice. In this scope a case study was carried out on 426 employee who work in holiday village and 4-5 stars hotel in Muğla province. The questionnaire forms were used to collect data from sample group. According to the analyzing of collected data, a significant relationship was found between general organizational justice, distributive justice, process justice, interaction justice and organizational commitment at the 0,05 significant level. The level of the relationship for general organizational justice and organizational commitment was 62,4%. The level of the relationship between distributive justice and commitment was 51%, between process justice and commitment was 45%, between interaction justice and commitment was 62%. Also the differentiation of those relationships in term of gender, education level and the type of enterprises were searched.

Key words: Organizational justice, Organizational commitment, Accommodation enterprises

İşletme Araştırmaları Dergisi 1/1 (2009) 17-30

Evaluation of Topkapi Palace’s Social Carrying Capacity by Employees and Visitors

Kurban ÜNLÜÖNEN

Cüneyt TOKMAK

cuneyttokmak@gmail.com

Abstract

Visitors’ using attraction resources at an optimum level is essential for the sustainable usage of areas. In fact Topkapı Palace arouses a considerable level of interest in terms of resources it has and this interest consequently leads to a concentration of visitors and a high degree of usage. The concentration in the area has utmost importance in terms of visitor carrying capacity. One of the groups who can evaluate the concentration present in this area most efficiently is the employees of the palace who are in continuous interaction with the visitors. One of the main objectives of this study is revealing the opinions of the employees on visitor carrying capacity. In order to gather information from the employees, face-to-face interview technique has been used and the evaluations of the employees have shown that visitor concentration has reached a level which may cause some negative results.

Key Words: Social Carrying Capacity, Visitor Concentration, Topkapı Palace

İşletme Araştırmaları Dergisi 1/1 (2009) 31-52

Effects of Films and Television Dramas on Destination Image

R. Pars ŞAHBAZ

Arzu KILIÇLAR

Abstract

The aim of this study is bring up the effects of films and television dramas on destination image. Image is a picture and a imagery which ia about destination and also image affects the purchase decision making. The population of the study contains domestic tourists who visited Mardin. The result of the study suggests that there is a substantive relationship between destination images and films and television dramas.

Key words: Image, film, television drama, Mardin

D. Kara / İşletme Araştırmaları Dergisi 1/1 (2009) 53-64

1

İşletme Araştırmaları Dergisi 1/1 (2009) 53-64

The Effect of the Applied Performance Methods on the Objective of the Managers

Derya KARA

Abstract

Within the changing management concept, employees and employers have the constant feeling of keeping up with the changing environment. In this regard, performance evaluation activities are regarded as an indispensable element. Data obtained from the results of the performance evaluation activities, shed light on the development of the employees and enable the enterprises to stand in the fierce competitive environment. This study sets out to find out the effect of the applied performance methods on the objective of the managers. The population of the study comprises 182 hotel enterprises with five stars operating in Antalya, İzmir and Muğla with 2184 managers. Sample population was comprised of 578 managers. The results of the study suggest that the effect of the applied performance methods on the objective of the managers counts. The objective of the managers applying 360-degree performance evaluation method is found to be “finding out the training and development needs”, while the objective of the managers applying conventional performance evaluation methods is found to be “enhancing the existing performance”.

Keywords: Performance evaluation, performance evaluation methods

İşletme Araştırmaları Dergisi 1/1 (2009) 65-84

A Research about Safety Perceptions of Tourist Who Visit İstanbul

Cihan SEÇİLMİŞ

csecilmis@ogu.edu.tr

Kurban ÜNLÜÖNEN

Abstract

Safety is one of the priorities of a tourist when choosing his/her destination. The need of safety is one of the natural characteristics of a human being. People need to feel safe in order to live a peaceful life. The goal of this study is to draw attention to safety in tourism by determining whether İstanbul is regareded as safe by tourists, and to produce ideas towards the subject. In this research, the concept of safety has been covered from different aspects and connecting with the tourism sector; thus, safety issues are examined from the point of law. Tourists’ safety perception about Istanbul has been putted via a survey applied to local and foreign tourists. The results reveal that İstanbul has an image as an unsafe venue in some aspects.

Key Words: Tourism safety, security perceptions, Istanbul

İşletme Araştırmaları Dergisi 1/1 (2009) 85-98

The Views of Academic Staffs on the Principle of Leadership of Top Management of Total Quality in Higer Education

Hüseyin ALKIŞ

Abstract

The importance of the application of quality concept is increasing in education sector like other competitive sectors. Because of universities are the central of science and development. The importance of the application of the quality concept is increasing much more than other sectors. The aim of this study is to search opinions of academic staffs about application of leadership of top management which is one of the four basic rules of the total quality management. In this scope, this study was prepared to investigate the application of the principle of leadership of the top management of total quality management in a university in Ankara. According to the result of study the significant differences were found between the views of academic staffs.

Keywords: Higer Education, TQM, TKY, Leadership of the Top Management