458
AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: ANTAKYA TOURISM SECTOR EMPLOYEES SAMPLE
Yazar / Author: Altay
iii
Abstract
Tourism businesses are specific organization in terms of subject such as long-time working hours, constantly working with the guests, twenty-four hours of service, the need to provide quality service at international level, etc. Organizational citizenship, work alienation and cynicism are issues that need to be closely monitored by human resources managers in order for organizations to carry out their activities effectively and efficiently. The presence of non- alienated, non-
international level, long working hours, and satisfaction of the guests. In this context, in order for tourism organizations to reach their goals, it is necessary for the employees to have high motivation, to have altruism, courtesy, conscientiousness, civic virtue, and sportsmanship required by organizational citizenship behavior.
Ethical leadership, on the other hand, is one of the concepts that contribute to the behavior of employees in tourism businesses and to the effective and efficient attainment of their aims by adopting the organization. There have been many studies on ethical leadership, including tourism businesse
mediating role has not been studied adequately in relation to ethical leadership and organizational citizenship behavior. This gap, which is lacking in the literature, is useful to be filled with a research on a model framework.
Key Words: Ethical Leadership, Organizational Citizenship Behavior, Organizational Cynicism, Work Alienation.
YAB
Bu 26- International Congress of Management
Economy And Policy .
i haltay2002@gmail.com, haltay@mku.edu.tr
ii bbdedeoglu@hotmail.com,
b.bora.dedeoglu@nevsehir.edu.tr
459
Anahtar Kelimeler:
1.
edebilmel
etkilemektedir.
lgili
2.1. Etik Liderlik
460
belirlenmektedir. -
Aronson Integrating Leadership Styles and Ethical Perspectives
Etik l
2.2.
461
k-
ortamda yerine getirilmekte, 24 saat hizme
6; 2).
kritik old belirtilmekt
2.3.
top www.tdk.gov.tr.
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Tekin, 2012; Seeman, 1959).
(D
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2013;65)), yab
psikolojik
vd, 2016;1290) Hou
-Powerlessness -Meaninglessness
-Normlessness ol
463
-Social Isolation
2012),
Kendinden soyutlanma ( Self- Isolation-
2.4.
-
terlilik erde
- -105)
inizm bireyleri negatif etkilemekte
464
boyutta ilk
bilgi teknolojileri
urumun
3.
H1
H2
H3
465
H4
H5
etmektedir.
H6. Etik lider H7
3.
bilgilerin (2000: 792)
3.
Etik Liderli
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ma
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boyu bulgulara kriterlerini kar
-Engel vd.,
BJSS Balkan Journal of Social Sciences / Balkan Sosyal Bilimler Dergisi International Congress of Management Economy And Policy,
46 7
Tablo 1: Boyutlar SFYt BYGOAVKorelasy
Etik Li der lik .72 Sabit* .91 .58
Y -.45(.2 adil ve dengeli kararlar verir..76 11,408DS -.30(.0 .70 10,429BS -.33(.1 .74 11,03 DaS .04(.0 .79 11,762D .57(.3 .85 12,713SE.49(.2 .77 11,572N .27(.0 .62 Sabit* .86 .46 DS.56(.3 .67 8,477 BS.64(.4 .77 9,368 DaS .21(.0 .70 8,771 D -.42(.1 .63 8,082 SE -.53(.2 ndimi pek zorlamak istemiyorum,.74 9,139 N -.15(.0 .61 7,905
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DaS .20(.0 ..78 10,512D -.38(.1 .80 10,717SE -.38(.1 .70 9,572 N -.18(.0 .77 10,413 Sinizm.76 Sabit* .81 .68 D .00(.0 .88 6,797 SE -.17(.0 N .17(.0 .69 Sabit* .66 .49 SE.59(.3 .71 9,487 N .89(.7 Sivil Erdem.82 Sabit* .68 .52 N .31(.1 .60 6,774 Nezaket .63 Sabit* .67 .51 .797,949 2=740.544, df=406,2/df=1.824, RMSEA=.058, CFI =.91
468
air vd., 2009). Ancak
4.
( 2=797.282, df=409, 2/df=1.949, RMSEA=.063, CFI =.91) (Schermelleh-Engel vd., 2003; Mulaik vd., 1989).
Tablo 2.
Direkt Etki
Etik Liderlik Duygusal Sinizm -.31(.008) -
Etik Liderlik .03(.614) -
Etik Liderlik -.33(.005) -
Etik Liderlik -.27(.006) -.21(.007)
Duygusal Sinizm .23(.014) -
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.42(.006) -
Sivil Erdem -.45(.001) -
Nezaket -.09(.472) -
-.30(.009) -
Duygusal Sinizm Sivil Erdem -.24(.047) -.11(.007)
Sivil Erdem .01(881) -.03
Sivil Erdem .04(.733) -.19(.003)
Duygusal Sinizm Nezaket -.13(.185) -.02
Nezaket .23(.004) -.01
Nezaket -.09(.413) -.04
Duygusal Sinizm -.32(.014) -.07(.024)
.17(.021) -.02
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2=797.282, df=409, 2/df=1.949, RMSEA=.063, CFI =.91
469
etkilemektedir.
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deneyimine sahiptirler.
470
H1 Etik Liderlik Kabul
H2 Kabul
H2a Etik Liderlik Duygusal Sinizm Kabul
H2b Etik Liderlik Red
H2c Etik Liderlik Kabul
H3 Kabul
H3a Duygusal Sinizm Kabul
H3b Red
H3c Kabul
H4 Kabul
H4a Duygusal Sinizm Sivil Erdem Kabul
H4b Sivil Erdem Red
H4c Sivil Erdem Red
Duygusal Sinizm Nezaket Red
H4d Nezaket Red
H4e Nezaket Red
H4f Duygusal Sinizm Kabul
H4g Red
H4h Red
H5a Sivil Erdem Kabul
H5b Nezaket Red
H5c Kabul
H6 Kabul
H6a Kabul
H6b Red
H6c Kabul
H7 Kabul
H7a Kabul
H7b Red
H7c Kabul
Red
H7d Red
H7e Red
H7f Kabul
H7g Red
H7h Kabul
471
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