Forecasting time-varying arrivals: Impact of direct response advertising on call center performance Meltem Kiygi-Callia,*, Marcel Weverberghb,1, Philip Hans Fransesc a

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conditions for collaborative learning (5 items); expected social skills (3 items); expected cognitive skills (4 items); teachers’ difficulties in collaborative teaching (3

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1 University of Health Sciences, Etlik Zübeyde Hanım Women’s Health Training and Research Hospital, Clinic of Perinatology, Ankara, Turkey 2 Süleyman Demirel University Faculty