TELEX: 11 HAZIRAN 2020 - 28 SUBAT 2022 (DAHIL) TARIHLERI ARASINDA TUM DIS VE IC HAT (TK/AJ) TARIFELI SEFERLERI ICIN BILETI DUZENLENEN ANCAK UCUSA KABUL EDILMEMESI SEBEBIYLE SEYAHATINI GERCEKLESTIREMEYEN YOLCULAR ICIN VERILEN ILAVE HAKLAR YAYINI
UÇUŞA KABUL EDİLMEYEN YOLCULAR İÇİN VERİLEN İLAVE HAKLAR YAYINI TARIH REVİZESİ TR_EN
KONU: 11 HAZIRAN 2020 - 28 SUBAT 2022 (DAHIL) TARIHLERI ARASINDA TUM DIS VE IC HAT (TK/AJ) TARIFELI SEFERLERI ICIN BILETI DUZENLENEN ANCAK UCUSA KABUL EDILMEMESI SEBEBIYLE SEYAHATINI GERCEKLESTIREMEYEN YOLCULAR ICIN VERILEN ILAVE HAKLAR YAYINI:
BU YAYIN ILE TARIH REVIZESI YAPILMISTIR.
BU TELEKS ILE BELIRTILEN UYGULAMALAR UCUS VE HIZMET AKSAKLIKLARI PROSEDURUNDE TANIMLANAN AKSAKLIKLARIN OLUSMADIGI SEFERLERE KAYITLI BULUNAN YOLCULARIMIZ ICIN GECERLIDIR. PROSEDURDE BELIRTILEN AKSAKLIKLARIN OLUSTUGU SEFERLERE KAYITLI YOLCULARIN REZERVASYON DEGISIKLIGI VE UCRET IADE TALEPLERI, PROSEDURDE TANIMLANAN SEKILDE KARSILANACAKTIR.
28 SUBAT 2022 VE ONCESINDE DUZENLENMIS BILETLER ICIN, ORTAKLIGIMIZIN 11 HAZIRAN 2020 – 28 SUBAT 2022(DAHIL) TARIHLERINDE ICRA EDILECEK OLAN TUM TARIFELI SEFERLERINE KAYITLI MUNFERIT VE GRUP YOLCULARIN ISLEMLERI UCRET KURALLARINA BAKILMAKSIZIN ASAGIDA BELIRTIGI SEKILDE UYGULANACAKTIR;
KAPSAM :
A) PLANLANAN TUM IC VE DISHAT (TK/AJ) TARIFELI SEFERLERI ICIN BILETI DUZENLENEN (DEPOZITOLU GRUPLAR ICIN 9. MADDE ILE BELIRTILDIGI GIBI) ANCAK COVID POZITIF YA DA POZITIF TEMASLI OLMASI SEBEBIYLE CIKISINI YAPAMAYAN YOLCULAR,
B) HERHANGI BIR TR NOKTASINDAN AKTARMALI OLARAK YURTDISI SEYAHATI GERCEKLESTIRECEK OLAN VE AKTARMA NOKTASINDA ULKE KISITI YA DA ULKE OTORITELERINCE ISTENEN TESTLER NEDENIYLE UCUSUNA ENGEL BIR DURUM TESPIT EDILEN YOLCULAR ILE ILK CIKIS NOKTASINDA IBRAZ ZORUNLULUGU BULUNAN TEST / EVRAKLARIN IBRAZ EDILEMEMESINE RAGMEN UCUSA KABUL EDILMIS TRANSIT NOKTADA KALAN YOLCULAR,
C)SEYAHAT BASLANGIC NOKTASINDAKI VE/VEYA KARSI ULKE OTORITELERININ ALDIGI KARARLAR NEDENIYLE SEYAHATINI GERCEKLESTIREMEYEN YOLCULAR
1) REZERVASYON VE PARKUR DEGISIKLIKLERI:
TUM DIS VE IC HAT (TR CIKIS ECN VARIS DIREK SEFERLER DAHIL) TURK HAVA YOLLARI VE ANADOLUJET TARIFELI SEFERLERINE KAYITLI MUNFERIT VE GRUP YOLCULARIN
DEGISIKLIK ISLEMLERI ASAGIDA BELIRTILEN KAPSAM DAHILINDE UCRET KURALLARINA BAKILMAKSIZIN UYGULANACAKTIR.
REZERVASYON VE PARKUR DEGISIKLIKLERI VARIS NOKTASININ AYNI IATA BOLGESINDE OLMASI, TALEP EDILEN DEGISIKLIGIN AYNI KABINDE OLMASI VE YENI SEYAHAT TARIHININ 31 MART 2022 (DAHIL) OLAN TK VE AJ OPERATING UCUSLARA ALINMASI KAYDIYLA ;
AYNI UCRET SINIFINDA YER OLMASINA BAKILMAKSIZIN UCRETSIZ YAPILACAKTIR.
YAPILAN DEGISIKLIKLER, YOLCUNUN SEYAHAT PLANINI ETKILIYORSA AYNI BILETTEKI
DIGER UCUSLARININ (ETKILENDIGI SURE KADAR) AYNI KABINDE OLMASI KAYDIYLA AYNI UCRET SINIFINDA YER OLMASINA BAKILMAKSIZIN UCRETSIZ YAPILACAKTIR.
AKTARMALI SEYAHAT EDECEK OLUP SEYAHATE ENGEL DURUM NEDENIYLE TRANSIT NOKTADA ISLEM YAPILACAK BILETLER ICIN ANKARA, ISTANBUL VE SABIHA GOKCEN HAVALIMANI BILET SATIS OFISLERINDE ISLEM YAPILMASI KAYDIYLA BIR DEFAYA MAHSUS OLARAK AYNI PARKUR VE AYNI KABINDE ILERI BIR TARIHE UCRETSIZ DEGISIKLIK YAPILMASI HAKKI TANINACAKTIR.
ORTAKLIGIMIZIN BILET STOGUNDA (TK 235) OLUP INTERLINE UCUS (CODESHARE VEYA SPA) ICEREN BILETLER ICIN AYNI UCRET SINIFINDA YER OLMASI KAYDIYLA DEGISIKLIK CEZASI ALINMAKSIZIN ISLEM YAPILACAKTIR.
AYNI UCRET SINIFINDA YER OLMAMASI DURUMUNDA DEGISIKLIK CEZASI ALINMAKSIZIN OLUSACAK UCRET FARKLARI TAHSIL EDILEREK ISLEM YAPILACAKTIR. ANCAK; BILETTEKI INTERLINE UCUSLARIN TK/AJ OPERATING SEFERLERE KAYDIRILMASI DURUMUNDA YAYIN KAPSAMINDA UCRETSIZ ISLEM YAPILACAKTIR.
GUANZO – CAN SEFERLERINE KAYITLI OLMAYAN YOLCULARIN GUANZO – CAN SEFERLERINE PARKUR DEGISIMI YAPMALARI MUMKUN OLMAYACAKTIR.
2) IADE TALEPLERI:
TUM DIS VE IC HAT (TR CIKIS ECN VARIS DIREK SEFERLER DAHIL) TURK HAVA YOLLARI VE ANADOLUJET TARIFELI SEFERLERINE KAYITLI MUNFERIT VE GRUP YOLCULARIN IADE ISLEMLERI ASAGIDA BELIRTILEN KAPSAM DAHILINDE UCRET KURALLARINA BAKILMAKSIZIN CEZASIZ IADE YAPILACAKTIR.
ORTAKLIGIMIZIN MARKETING CARRIER OLDUGU INTERLINE UCUSLAR DA KAPSAM DAHILINDEDIR.
YOLCULARIN IADE HAKKINDAN YARARLANABILMESI SEYAHATLERINE ENGEL DURUM ICIN BELGE IBRAZI YAPILMASI KOSULU ILE SAGLANACAKTIR.
TR VEYA YURTDISINDAN CIKISINI GERCEKLESTIRMIS ANCAK PCR TESTI YA DA ULKE OTORITELERINCE BELIRLENEN DIGER TESTLERIN IBRAZ ZORUNLULUGU VE SURE ASIMI NEDENIYLE VE/VEYA ULKE KISITLARI NEDENIYLE TRANSIT NOKTADA ( ESB/IST/SAW) DEVAM UCUSUNA KABUL EDILMEYEN YOLCULARA IADE HAKKI TANINMAYACAKTIR.
3) ISLEM YAPTIRMA TARIHI:
YENI SEYAHAT TARIHI BELIRLEME ICIN KISITLI BIR ISLEM YAPTIRMA SURESI OLMAYIP YOLCU TERCIH EDECEGI YENI SEYAHAT TARIHINE KADAR BILETINE ISLEM
YAPTIRABILECEKTIR. YOLCUNUN BILETINI YENI BELIRLEYECEGI UCUS TARIHINE KADAR ACIKTA BEKLETME HAKKI BULUNMAKTADIR. IADE ISLEMLERI ICIN BILETIN DUZENLENDIGI TARIHTEN ITIBAREN 2 YIL ICERISINDE ISLEM YAPILMASI GEREKMEKTEDIR.
4) BILET SURESININ UZATILMASI TALEBI:
HERHANGI BIR CEZA ALINMAKSIZIN BILETIN GECERLILIGI DAHA ERKEN BIR TARIH ISE 31 MART 2022 (DAHIL) TARIHINE KADAR UZATILABILECEKTIR.
5) BILET DEGISIKLIK VE IADE ISLEMLERI BELGE IBRAZ ETMEK KOSULU ILE TURK HAVAYOLLARI SATIS OFISLERI (DEGISIKLIK VEYA IADE TALEBINE ESAS BELGENIN MAIL ILE IBRAZI DAHIL), BILETIN SATIN ALINDIGI ACENTELER TARAFINDAN VE WEB FORM UZERINDEN (HTTPS://WWW.TURKISHAIRLINES.COM/TR-TR/BILGI-EDIN/MUSTERI-
ILISKILERI/GERIBILDIRIM/) GERI BILDIRIM FORMU OLUSTURULARAK MUSTERI
ILISKILERI ILETISIM MERKEZI TARAFINDAN GERCEKLESTIRILEBILECEKTIR.
6) BILET ACIGA ALMA ISLEMLERI TURK HAVAYOLLARI SATIS OFISLERI, BILETIN SATIN ALINDIGI ACENTELER, CALL CENTER TARAFINDAN YAPILABILECEKTIR. BILET ACIGA ALMA ISLEMLERI ICIN BELGE IBRAZI GEREKLI OLMAYIP YOLCU BEYANI ESAS ALINACAKTIR.
7) YAYIN KAPSAMINDA TANINAN ILAVE HAKLARIN KULLANILABILMESI ICIN SEYAHATE ENGEL DURUMUN BELGELENMESI KOSULU BULUNMAKTADIR. ULKE OTORITELERINCE
BELIRLENEN KISITLAR VE POZITIF/TEMASLI/RISKLI TEST SONUCLARININ BEYANI VE PCR TESTI VE TUM DOKUMANLARIN BEYANI YOLCU SORUMLULUGUNDA OLUP ILK CIKIS
NOKTASINDA IBRAZ EDEMEYEN YOLCULARIMIZ BU YAYINDAN FAYDALANAMAYACAKTIR.
8) BU YAYIN KAPSAMINDA GERCEKLESEN BILET ISLEMLERI ICIN NO SHOW DURUMU GOZETILMEYECEKTIR.
9) BOLGESEL EMD/MCO GENELGELERINE GORE OPSIYON ATAMASI YAPILAN VE BU
GENELGELERE UYGUN OLARAK TAKIP EDILEN GRUP REZERVASYONLARININ, ULKE KISITLARI VE/VEYA COVID POZITIF VEYA TEMASLI OLUNMASI SEBEBIYLE SEYAHATINI
GERCEKLESTIREMEYECEK OLMASI DURUMUNDA REZERVASYON DEGISIKLIK VE/VEYA DEPOZITO IADE ISLEMLERI MEVCUT UCRET KURALLARI VE EMD/MCO GENELGELERI KAPSAMINDA VAR OLAN CEZALARI GOZETILMEKSIZIN YAPILACAKTIR.
YUKARIDAKI BELIRTILEN UYGULAMALAR CERCEVESINDE YAPILACAK DEGISIKLIKLER BIR DEFA ILE SINIRLANDIRILACAKTIR. YOLCUNUN SONRAKI DEGISIKLIK TALEPLERI ICIN ORIJINAL UCRET KURALLARI YA DA GUNCEL DIGER YAYINLAR DAHILINDE ISLEM YAPILABILECEKTIR ANCAK DEGISTIRILEN YENI BILET ICIN ULKE KISITLARININ REVIZESI VE/VEYA COVID POZITIF VEYA TEMASLI OLUNMASI SEBEBIYLE YENIDEN DEGISIKLIK YAPILMASI IHTIYACI OLMASI HALINDE YAYIN KAPSAMINDA TEKRAR ISLEM YAPILABILECEKTIR.
BILGI VE GEREGI ARZ
ENGLISH VERSION OF REVISED TELEX:
SUBJECT: 11 JUNE 2020 – 28 FEBRUARY 2022 (INCLUDED) FOR PASSENGERS WHOSE TICKETS ARE ISSUED FOR ALL INTERNATIONAL AND DOMESTIC LINE (TK/AJ) SCHEDULED FLIGHTS BUT CAN NOT ALLOWED TO FLIGHT:
DATES REVISED WITH THIS PUBLICATION.
APPLICATION DEFINED IN THIS TELEX INCLUDES EXTRAORDINARY CASES WHICH ARE NOT COVERED WITHIN THE IRREGULAR OPERATION PROCEDURES. THE RULES GIVEN IN THIS TELEX ALSO INCLUDE FLIGHTS WHICH ARE OPERATED ON TIME AND/OR DELAYED WITHIN LIMITS DEFINED IN RELATED PROCEDURE IN CASE THAT PASSENGERS REQUEST CHANGES.
THE IRREGULARITIES DEFINED IN FLIGHT AND IRREGULAR OPERATION PROCEDURES WILL BE USED FOR ALL OTHER EXTRAORDINARY CASES WITH THE RULES MENTIONED IN THIS PROCEDURE.
FOR ALL ON / BEFORE THE 28TH OF FEBRUARY 2022 ISSUED TICKETS (9.ITEM IS VALID FOR GROUPS WITH DEPOSITE) BASED ON OUR PARTNERSHIP, SCHEDULED ALL
INTERNATIONAL AND DOMESTIC FLIGHTS BETWEEN JUNE 11, 2020 AND FEBRUARY 28, 2022(INCLUDED) INVIDUAL AND GROUP TICKETS TRANSACTION WILL BE EXECUTED AS BELOW WITHOUT APPLYING THE ORIGINAL TICKET RULES.
SCOPE:
A) FOR PASSENGERS WHOSE TICKETS ARE ISSUED FOR SCHEDULED ALL INTERNATIONAL AND DOMESTIC FLIGHTS BY TK/AJ BUT NOT ACCEPTED DUE TO COVID POSITIVE OR CONTACTED.
B) PASSENGERS WHO WILL BE TRAVEL ABROAD FROM ANY TR POINTS WITH A TRANSFER AND HAVE BEEN DETERMINED A CONDITION TO INHIBIT TRAVELLING THAT DUE TO THE NATIONAL RESTRICTION OR TEST REQUIRED (PCR OR ANY OTHER) BY NATIONAL
AUTHORITIES AT THE TRANSFER POINT AND THOSE WHO HAVE BEEN ADMITTED TO THE FLIGHT DESPITE THE FAILURE TO PRESENT THE TEST AND PAPERWORKS AT THE FIRST EXIT POINT,
C) PASSENGERS WHO ARE ACCEPTED TO FLIGHT ALTHOUGH THEY COULD NOT SUBMIT REQUIRED TESTS (PCR OR OTHERS) AT THE FIRST INTERNATIONAL EXIT POINT OR EVEN THOUGH THEY SUBMITTED THE TEST RESULT BEFORE STARTING FIRST INTERNATIONAL FLIGHTS, THE PASSENGERS, WHO ARE NOT ACCEPTED THE CONTINUED FLIGHTS (INCLUDED ECN) AT THE TRANSFER POINT (IST/ESB/SAW) DUE TO NOT VALID TEST PERIOD AND EXCEED SPECIFIED TIME LIMIT BY AUTHORITY OF THE COUNTRY BECAUSE OF STOPOVER, DELAY AND SMILAR AND/OR NATIONAL RESTRICTIONS.
C) PASSENGERS WHO CANNOT COMPLETE THEIR TRAVEL DUE TO THE DECISIONS MADE BY THE COUNTRY AUTHORITIES AT THE STARTING/TO BE TRAVELLING COUNTRY
1) REBOOKING / REROUTING REQUESTS:
REBOOKING/REROUTING REQUEST OF ALL INDIVIDUAL AND GROUP PASSENGERS (INCLUDED FROM TR TO ECN DOMESTIC DIRECT FLIGHTS) ON TK OR AJ FLIGHTS WILL BE MADE WITHOUT APPLYING THE TICKET RULES.
REBOOKING AND REROUTING WILL BE MADE WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTIONATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN PROVIDING THAT NEW TRAVEL DATE UP TO MARCH 31, 2022 (INCLUDED) FOR TK AND AJ OPERATING FLIGHTS.
IF CHANGES AFFECT PASSENGERS TRAVEL PLANS, REBOOKING AND REROUTING WILL BE MADE FREE OF CHARGE WITH THE ORIGINAL CLASS (UP TO EFFECTED DURATION) IF THERE IS AVAILABILITY IN THE SAME CABIN WITHOUT CONSIDERING AVAILABILITY OF ORIGINAL CLASS.
TRANSFER TRAVEL WILL BE GRANTED FREE CHANGES TO THE SAME TRACK AND THE SAME CABIN FOR A ONE-TIME BASIS, PROVIDED THAT TICKETS ANKARA, ISTANBUL AND SABIHA GOKCEN AIRPORT TICKET SALES OFFICES ARE PROCESSED FOR TRANSIT DUE TO THE OBSTACLE TRAVEL.
FOR TK STOCK (235) TICKETS INCLUDING INTERLINE FLIGHTS (CODESHARE OR
SPA), REROUTING AND REBOOKING WILL BE MADE WITHOUT ANY CHARGE IN CASE OF SAME BOOKING CLASS IS AVAILABLE. IF THE SAME BOOKING CLASS IN THE SAME CABIN IS NOT AVAILABLE, FARE DIFFERENCES AND OTHER CHARGES WILL BE CHARGED WITHOUT APPLYING REBOOKING/REROUTING PENALTIES.
HOWEVER:
IF INTERLINE FLIGHTS CHANGE TO TK OR AJ OPERATING FLIGHTS, CHANGE WILL BE APPLIED FREE OF CHARGE ACCORDING TO THE TELEX.
PASSENGERS WHO ARE NOT REGISTERED FOR GUANZO(CAN) FLIGHT WILL NOT BE POSSIBLE
TO CHANGE ROUTES FOR GUANZO(CAN) FLIGHTS.
2) REFUND REQUEST:
REFUND REQUEST OF ALL INDIVIDUAL AND GROUP PASSENGERS (INCLUDED FROM TR TO ECN DOMESTIC DIRECT FLIGHTS) ON TK OR AJ FLIGHTS WILL BE MADE WITHOUT
APPLYING THE TICKET RULES. INTERLINE FLIGHTS, ON WHICH OUR PARTNERSHIP IS A MARKETING CARRIER ARE IN THE SCOPE OF THIS TELEX.
FOR GROUP AND INDIVIDUAL PASSENGERS REFUNDS WILL BE PERMITTED IF THE
PASSENGERS SUBMIT DOCUMENTS DEFINED AS TRAVEL PREVENTION. PASSENGERS MAY BE OFFERED ALTERNATIVE REFUND OPTIONS FOR REFUND REQUESTS AND REFUND WILL BE MADE ACCORDING TO THE PASSENGER PREFERENCE.
CANCELLATION AND REFUND REQUESTS WILL NOT BE APPLIED FOR PASSENGERS WHO ARE COMPLETED THE FIRST INTERNATIONAL OR DOMESTIC FLIGHT BUT NOT ACCEPTED TO CONTINUE FLIGHT AT THE TRANSIT POINT (ESB/IST/SAW) DUE TO THE NATIONAL RESTRICTIONS OR THE TEST REQUIREMENT OF DISPOSAL AND THE EXCEDING SPECIFIED TIME LIMIT FOR TEST VALIDITY SPECIFIED BY AUTHOTRITY OF THE COUNTRY.
3) ISSUE DATE FOR NEW TRAVEL:
THERE IS NO RESTRICTION ON ISSUE DATE FOR THE NEW TRAVEL DATE. PASSENGERS CAN HOLD THEIR TICKETS AS OPEN ENDED TICKET UNTIL THE NEW TRAVEL DATE. FOR
REFUND, TRANSACTION MUST BE MADE WITHIN 2 YEARS FROM THE ORIGINAL DATE OF THE TICKET.
4) EXTENSION OF VALIDITY:
IF THE TICKET VALIDITY IS AN EARLIER DATE IT CAN BE EXTENDED UNTIL MARCH 31, 2022(INCLUDED).
5) TICKET CHANGES AND REFUND REQUESTS WILL BE MADE BY TURKISH AIRLINES SALES OFFICE, AGENCIES WHERE THE TICKETS HAVE BEEN PURCHASED AND CUSTOMER RELATION CENTER BY GENERATING FEEDBACK FORM VIA WEBSITE PROVIDED THAT THE PASSENGERS SUBMIT THE DOCUMENTS FOR TRAVEL PREVENTION.
(HTTPS://WWW.TURKISHAIRLINES.COM/TR-TR/BILGI-EDIN/MUSTERI- ILISKILERI/GERIBILDIRIM/)
6) OPEN-ENDED PROCEDURES CAN BE MADE BY TURKISH AIRLINES SALES OFFICE, TRAVEL AGENCIES WHERE THE TICKETS ARE PURCHASED AND CALL CENTER. FOR THESE
PROCEDURES, ANY DOCUMENT SUBMITION IS NOT REQUIRED AND PASSENGER DECLARATION WILL BE ACCEPTABLE.
7) THERE IS A REQUIREMENT FOR CERTIFICATION AND SUBMISSION OF TRAVEL
PREVENTION IN ORDER TO USE ADDITIONAL RIGHTS RECOGNIZED IN THE SCOPE OF THE TELEX. THE RESTRICTIONS DESCRIBED BY THE NATIONAL AUTHORITIES AND THE
DECLARATION OF THE RESULTS OF THE POSITIVE / CONTACTED TEST IS UNDER THE RESPONSIBILITY OF THE PASSENGERS. PCR TEST AND THE DECLARATION OF ALL
DOCUMENTS ARE PASSENGERS RESPONSIBILITY AND OUR PASSENGERS WHO CANNOT SUBMIT AT THE FIRST EXIT POINT WILL NOT BE ABLE TO BENEFIT FROM THIS PUBLICATION.
8) THIS TELEX WILL BE APPLIED FOR NO SHOW TICKETS AS WELL.
9) DUE TO NATIONAL RESTRICTIONS AND/OR BEING COVID POSITIVE OR CONTACTED, INCLUDING ALL TR DEPARTURED, ARRIVED AND TRANSIT LINES, FOR ALL SCHEDULED INTERNATIONAL AND DOMESTIC (TK / AJ)FLIGHTS, GROUP RESERVATIONS, WHITH OPTIONS THAT ARE ASSIGNED ACCCORDING TO AND FOLLOWED BY THE REGIONAL EMD /
MCO GENERALS, RESERVATION CHANGES AND/OR REFUND ISSUES OF THE
PASSENGERS, WOULD BE DONE WITHOUT CONSIDERING THE EXISTING FARE RULES AND PENALTIES WITHIN THE SCOPE OF THE EMD/MCO CIRCULARS
THE ABOVE-DESCRIBED APPLICATIONS WILL BE LIMITED TO ONLY ONCE. ADDITIONAL CHANGES REQUETS WILL BE HANDLED WITH EXISTING ORIGINAL TICKET FARE RULES AND/OR UNDER SCOPE OF OTHER PUBLISHED TELEX. HOWEVER TICKET CHANGE REQUEST WILL BE PERFORMED UNDER SCOPE OF THIS TELEX IF THE NEW TICKET (REISSUED / EXCHANGED TICKET) NEEDED TO BE CHANGED DUE TO THE REVISION OF THE
RESTRICTIONS DESCRIBED BY THE NATIONAL AUTHORITIES AND / OR COVID POSITIVE OR CONTACTED.
FOR YOUR INFO AND ACT.
BILGI VE GEREGI ARZ.
