Near East University
Faculty Of Economics &
Administrative Sciences
MAN - 101 Introduction To Business
Week 7 – Operations Management
Tuğberk KAYA
tugberk.kaya@neu.edu.tr
Operations Management in Business (Chapter 7)
Operations management
Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the firm’s primary products and services
“The term operations (or production) refers to all the activities involved in making products-goods & services- for customers” (Ebert and Griffin, 2015 p.232)
OM in the Organization Chart
Operations Operations
Plant Manager
Plant
Manager Operations Manager Operations
Manager DirectorDirector
Manufacturing, Production control, Quality assurance, Engineering,
Purchasing, Maintenance, etc
Manufacturing, Production control, Quality assurance, Engineering,
Purchasing, Maintenance, etc
Finance Marketing
Process, Layout and Location
Strategies
Supply Chain
Creating Value through Operations
Inventory & Project Management
Adding Value through Supply
Chains
Operations Management Decision Types
Strategic (long-term)
Tactical (intermediate-term)
Operational planning and control (short-term)
References
Ebert, R. J. and Griffin, R. W. (2015) Business
Essentials. 10th Edn. Harlow: Pearson Education Limited
Kadri Mirze (2002) Introduction to Business. Istanbul:
Literatür Publishing.
Hill, A. and Hill, T. (2012) Operations Management. 3rd edn.
New York: Palgrave Macmillan
Slides of Stephen Sawyers had been kindly used.
