醫院執業牙醫師離職意願之相關因素探討
由於醫療環境日益競爭，在對醫院教學環境的失望及醫院薪資與診所薪資水準
差異造成的不平衡情況下，牙醫師流動率日益升高，醫院的牙科管理階層便須
針對影響牙醫師離職意願的因素深入瞭解，以提升牙醫師之工作滿意度，改善
牙醫師與醫院之間的互動關係，其服務品質才可能提升。本研究便是針對國內
醫院的牙醫師其離職意願及相關影響因素予以探討。
本研究之研究母群體為任職於地區級 ( 含 ) 以上醫院的牙醫師，依全國牙醫師
公會聯合會提供之牙醫師名單，以結構式問卷採普查方式進行調查。共發放 1,
326 份問卷，回收之有效問卷計 175 份，回收率為 13.2% 。本研究的依變項為
牙醫師的離職意願，自變項則包含組織承諾、工作滿意度、薪資滿意度、工作
壓力及外在工作機會等。
研究結果顯示： (1) 住院牙醫師的離職意願較主治醫師及科主任來得高； (2) 牙
醫師的實際收入與期望收入的差距會影響其薪資滿意度，差距愈大，其薪資滿
意度會愈低； (3) 薪資滿意度與工作壓力是影響工作滿意度的重要因素； (4) 薪
資滿意度與工作壓力亦為影響組織承諾的重要因素； (5) 雖然薪資滿意度、工
作壓力、工作滿意度及組織承諾均與離職意願有相關性，但影響樣本牙醫師離
職意願的最重要因素則為診所工作機會，影響住院醫師離職意願的最重要因素
為組織承諾，而影響主治醫師離職意願的最重要因素則為工作滿意度。本研究
的研究結果可提供給醫院的經營管理階層，作為擬定牙醫師人力資源管理策略
時的參考。
Factors Influencing the Turnover Intention of Hospi
tal Dentists
Objectives ： In recent years, the dental health care market has become more competitive. Dentists are con cerned of and disappointed with the quality of training in hospitals. Moreover, hospital dentists tend to cho ose quitting and working in clinics instead, due to the compensation gap between hospitals and clinics. Thu s, it is imperative for hospital managers to realize the factors related to the turnover intention of their dentis ts as to improve the relationships between dentists and hospitals. The purpose of this study was to explore t he factors influencing the turnover intention of dentists in Taiwan hospitals.
Methods: Structured questionnaires were sent to 1,326 dentists nationwide who were listed as members of t he China Dental Association. In the end, 175 questionnaires were returned, representing a 13.2% response rate. Questionnaires collected the following information: personal characteristics, job stress, satisfaction of compensation, job satisfaction, organizational commitment, opportunity of working in a clinic, and intentio n to leave.
Results: The main findings were: (1). The turnover intention of residents was higher than that of visiting st aff. (2). The gap between expected income and actual income had impacts on satisfaction of compensation.
The larger the gap was, the less satisfied dentists were with their compensation. (3). Satisfaction of compen sation and job stress had impacts on job satisfaction and organizational commitment of dentists. (4). Altho ugh satisfaction of compensation, job stress, job satisfaction, and organization commitment were related to the turnover intention of dentists, the most significant predictive factor was opportunity of working in a cli nic. Organizational commitment was associated with the turnover intention of residents, while job satisfact ion was related to the turnover intention of visiting staff.
Discussion: The research showed that opportunity of working in a clinic, satisfaction of compensation, job
stress, job satisfaction and organizational commitment were related to the turnover intention of hospital de
ntists. Findings of this study should provide some insights for hospital managers regarding human resource
s management strategy.
