MİNTZBERG’İN YÖNETSEL ROLLERİNİN YÖNETİCİ DÜZEYİNDE DEĞERLENDİRİLMESİ KAPSAMINDA BİR ÖRNEK OLAY İNCELEMESİ

506

A CASE STUDY WITHIN EVALUATION IN MANAGERIAL LEVEL Yazar / Author:

Abstract

A transition from the industrial society to information community has emerged from globalization and the development of new technologies. Inevitably, these changes have affected the management approaches. Thus, the management with employees' effective and efficient manner has become quite important in the success of the hotel businesses like the other businesses also. Undertaking effective managerial roles of manager is vital to the success of the company. In this context, hotel managers plays key roles. The main purpose of this research with these reasons is to discover whether hotel manager has taken on managerial roles or not and reveal how much time the manager has devoted for managerial roles. Also, the other purposes of the research are to examine man

case study as qualitative research method. In this context, the interview with general manager of an international chain hotel was conducted using purposive sampling method. For the design of structured questionnaire prepared for the interview has been benefited from

managerial roles. According to the results, the manager which is the subject of this research seems to undertake all managerial roles but while the manager allocates more time to Leader, Entrepreneur, Resource Allocator and Negotiator Rolles, unlike the manager allocates less time to Figurehead, Monitor and Disturbance Handler Rolles.

Key Words: Manager, Managerial Roles, Mintzberg, Hotel.

enmektedir.

Liderlik,

Bu 26- International Congress of Management

Economy And Policy .

i

ilkekaya33@hotmail.com

507

Temsilci, Anahtar Kelimeler:

- belirleyici r

ile

Bu

2.1.

-

-

508

ve gelecekteki faaliyetlerin ne toplum bilimciler, psikoloji,

avram olarak bir

roller ile ilgili roller olarak ana

-8; Bolat vd., 2014: 12-15; Kozak vd., 2013: 20-22, Eren, 2011: 13-

rin -

Orta en, 2010: 4-

2.2.

509

faaliyetleri kapsayan bilgisel roller

roller karar verme

rolleridir (Bolat vd., 2014: 12-

-

iklerine ait k yok iken, ikli olarak

Tablo 1:

Roller

Lider/Leader sorumludur.

Bilgilendirici/Informational

Kararsal/Decisional

etmekle sorumludur.

Kaynak: (Rutherford, 2002: 62-64).

510 3.

3.1.

?,

hangileridir?

3.2.

incelemesi

- amda

g -

u

belirlenmesini i

511

mevcut ve

betimsel ve

lgilendirici Roller (Informational) ve Kararsal

tutar olan

264-272).

3.3. Analiz ve Bulgular

yararla

(S22).

(S23)

.

BJSS Balkan Journal of Social Sciences / Balkan Sosyal Bilimler Dergisi International Congress of Management Economy And Policy,

51 2

Ta bl o 2:

(S1). Lider (S2). (S3). TEMA 2: (Bilgilendirici Roller)

(S4). (S5) (S6) (S7). (S8) (S10). TEMA 3: (Kararsal Roller)

(S (S12). S (S13) (S14) (S (S16), - - zaman h(S17) -- - (S18). 20. soruda ipucu vermektedir (S19). (S20).

513 rlendirmeler

le

Temsilci

Liderlik bilgiler toplayarak

edilebilir.

rol

vererek,

Bilgilendirici Rolleri

isini

GM, i

- -

Kaynak

514

etmektedir.

GM

rollerine, en az ise

(Guerrier ve

Lockwood, 1989: 83). Kararsal

Rolleri

cevaben

- in

Son olarak,

bu -42).

Can, H. (1999) Gazi Kitabevi.

-

-156.

Guerrier, Y. ve Lockwood, A. (1989). Developing hotel managers: a reappraisal, International Journal of Hospitality Management, 8 (2), 82-89.

Remzi Kitabevi.

515

Marshy, S. E.; Kattara, H. ve Demerdash, J. E. (2006). Ge - Dergisi, 17 (2), 202-211.

International Journal of Contemporary Hospitality Management, 7 (2/3), 48-51.

-Nicel ve Nit Ankara: Siyasal Kitabevi.

Rutherford, D. (2002). Hotel Management and Operations (3. Edition).

Canada: John Wiley and Sons.

(4), 35-49.