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Onay ve teyit mektupları

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(1)

Onay ve teyit mektupları

(2)

• Hayat nezaketli davranmayacak kadar kısa değildir.

(3)

• Doğum günleri/yıldönümleri

• Özür dilemeler

• Şikayetler

• Başsağlığı

• Tebrik

• Boşanma duyuruları

• Hediyeler

• Ödemeler

(4)

Neler söylenir

• Neyi onayladığınızı ya da teyit ettiğinizi açık bir şekilde yazın.

• Tarih, son toplantı, telefon konuşmalarını belirtin.

• Eylemi belirtin.

• Memnuniyet belirtin.

• Nezaket cümlesi ekleyin

(5)

Neler söylenmez

• Açıklamaları Uzatmayın.

• Olumsuz tonlamalardan kaçının: ‘ayrıntıları tekrar edersem vb.’

(6)

Örnek ifadeler

• Telefonda konuştuğumuz gibi…….

• Dün anlaştığımız gibi…….

• Eğlenceli konuşmamızdan sonra…..

• Paket içeriğine teşekkür ederim…

• En kısa zamanda cevap vereceğim……

(7)

Cümleler.

• I enjoyed speaking with you this afternoon and look forward to our meeting next Thursday at 2.30 at your Office.

• Thank you for remembering my ten year anniversary with Lamb and Company.

• Thank you for the Wall paper samples, which arrived this morning.

(8)
(9)

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